What are the responsibilities and job description for the Cell Phone Repair Technician position at CPR Phone Repair?
We’re looking for people who are kind, motivated and ready to contribute to our team. While no prior experience is required, if you’ve worked with electronics or phones before, that’s a bonus. We have some fantastic technicians on our team that can help you learn your way around cell phone repair. If you’re good at helping people and enjoy working with technology, you’ll fit right in.
Initial starting pay is based on experience as well as a variety of other factors.
About Us:
At CPR Cell Phone Repair, we take pride in providing fast, quality, and affordable repair services, all while creating a friendly and welcoming environment for our customers. We’re looking to add enthusiastic, customer-focused individuals to our team. Every day is different and this job provides an opportunity to grow, excel, and learn new skills.
Key Responsibilities:
- Engage in sales opportunities by recommending accessories and additional services to enhance the customer experience.
- Assist customers with device repairs, providing a positive and supportive experience.
- Diagnose and repair various electronic devices, focusing on smartphones and tablets.
- Communicate effectively with customers, explaining repair processes and options.
- Help customers recover important data from devices they thought were beyond repair—there's nothing quite like the satisfaction of saving their information!
What We’re Looking For:
- A friendly, approachable demeanor with excellent communication skills.
- A desire to learn and develop technical skills in electronics repair.
- A proactive attitude with a focus on customer satisfaction.
- Basic understanding of electronics or previous customer service experience is a plus, but not required.
- A sales-oriented mindset, with a willingness to promote our services and products.
Entry Level Technician:
We believe in investing in our team! As an Entry-Level Technician, you will receive hands-on training in:
- Device diagnostics and repair techniques
- Customer service best practices
- Sales strategies and product knowledge
- Data recovery methods and troubleshooting
- Continuous professional development opportunities to help you grow in your career
- Repair certifications for Apple, Samsung, Wise, Google, and many others
- Frequent raises based on understanding and practice of learned material.
Compensation:
- Please note the job lists $19-$23 an hour as TOTAL compensation after commission, starting pay depends on experience
- Overtime hours available, paid at time and a half
- Commission for Accessories / Repair Services sold (10% gross) (Avg historically ~$350/Month) Some techs exceed $600/Month
- Tips received on Credit Card Terminal (Avg historically $250/Month)
- 1 Week Vacation PTO and 2 paid sick days per year
Apply Today!
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Application Question(s):
- Do you have any experience repairing electronic devices currently? If so, which models of devices and what repairs are you comfortable with? How did you learn to complete these repairs?
- If a customer is unsure about adding an extra service, such as a battery replacement with their screen repair or a case to protect their phone, how would you approach the conversation to help them decide?
- How do you explain technical concepts or issues to someone who may not be familiar with the technology?
Work Location: In person
Salary : $19 - $23