Retail Sales Manager and Lead Electronics Technician

Retail Sales/Technical Manager

6 Days a Week first 90-180 minimum

CPR Cell Phone Repair – Burleson,TX

CPR Cell Phone Repair by Assurant is a fast-paced electronics repair and retail brand with 500 locations nationwide. We are hiring a Retail Sales Manager / Lead Technician to lead our Burleson store—driving sales, operations, and advanced electronic repairs across phones, tablets, computers, and game consoles.

This is a hands-on leadership role. You will manage the store and perform complex repairs when needed.

What you’ll do, not limited to:

Lead sales & store performance

• Own store revenue, profitability, and KPI performance
• Drive repair, accessory, and device sales through coaching and accountability
• Improve conversion rate, accessory attach rate, and average ticket
• Execute promotions and ensure strong in-store merchandising

Perform & lead advanced repairs (required)

• Phones & tablets: screens, batteries, charge ports, cameras, speakers, water damage
• Computers (Windows & Mac): screens, batteries, SSD/HDD upgrades, OS installs, diagnostics
• Game consoles: PlayStation, Xbox, Nintendo (power, HDMI coordination, thermal issues)
• Set repair quality standards, reduce rework, and control turn-time
• Train and support technicians; perform final quality checks

Run clean operations

• Scheduling, cash handling, inventory accuracy, and loss prevention
• Ticket accuracy, parts management, and workflow control
• Maintain CPR brand, cleanliness, and safety standards

Lead people

• Hire, train, and coach sales reps and technicians
• Hold team accountable to sales and repair standards
• Build a positive, performance-driven culture

What we’re looking for

• 2 years of retail management or lead technician leadership experience
• Advanced electronic repair skills (phones, tablets, computers, consoles)
• Strong sales mindset with the ability to coach others
• Experience managing inventory, schedules, and daily operations
• Confident customer communication and problem resolution

Preferred

• Device repair retail background (CPR, independent repair shop, wireless, electronics retail)
• Multi-device repair experience beyond phones

Compensation

• Competitive base pay
• Performance bonuses tied to store results
• Growth opportunities within a multi-store organization

Schedule

• Full-time, in-store leadership role
• Retail hours including weekends

Please reply on messenger with answer to these questions:

1. How many years of hands-on electronic repair experience do you have?

• Less than 1 year
• 1–2 years
• 3–5 years
• 5 years

2. Which devices can you confidently repair without supervision? (Select all that apply)

• Smartphones (iPhone & Android)
• Tablets
• Windows laptops/desktops
• MacBooks/iMacs
• Game consoles (PlayStation, Xbox, Nintendo)

3. Which of the following repairs have you personally completed multiple times? (Select all that apply)

• Phone screen replacements
• Charging port repairs
• Water damage diagnostics
• Laptop screen replacements
• SSD/HDD upgrades
• Operating system installs
• Game console power or thermal repairs

4. Are you comfortable performing advanced repairs while also managing a retail team and store performance?

• Yes
• No

5. What sales metrics have you been directly responsible for? (Select all that apply)

• Conversion rate
• Accessory attach rate
• Average ticket value
• Store revenue goals
• Gross margin

6. Describe the most complex repair you regularly perform. (Short answer)

7. Describe a time you improved a store or team’s sales performance. What metric changed and how? (Short answer)

8. Are you able to work weekends and a retail schedule?

• Yes
• No

9. Do you have experience hiring, training, and coaching technicians or sales staff?

• Yes
• No

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have strong sales and customer service ability.
• Work Monday-Saturday shifts first 90-180 days

Experience:

• Retail Sales Management : 3 years (Required)
• Electronic Repair Technician : 3 years (Required)
• Retail sales: 3 years (Required)
• Operations management: 3 years (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person

Salary : $45,000