Tech Savvy Customer Service Sales & Repair Associate

About us

CPR is a family-owned national franchise small business in electronic device repair in Jacksonville, NC.

Job Description

Job Title: Tech Savvy Customer Service Representative -- Repair / Diagnostic Cell Phone specialist

(Part Time - 15-20 hours per week) to include evenings / Saturdays Working Hours M-F 10-7 Saturdays 10-4 / Potential for Sundays in the future

Job Summary: Are you good with people and want to help them with their electronic devices? Are you passionate about technology and thrive on providing exceptional customer service? Can you sell and enjoy earning extra money while doing it? Interested in learning to repair electronics and phones? CPR Cell Phone Repair, a leading electronics repair, sales, and accessories company, is expanding our team and we are seeking a talented individual to join us as a Customer Service Diagnostic/Repair/Support Specialist. In this role, you will be responsible for selling accessories and devices, diagnosing, troubleshooting, and repairing devices while ensuring utmost customer satisfaction. If you are good with people and you are a self-motivated, tech-savvy individual with a knack for solving technical issues, we invite you to become part of our growing team.

** Important ** Do not apply unless you have good people skills, a positive personality, desire to sell accessories and devices, and a passion, ability or interest in repairing cell phones, tablets and computers **

** IF YOU DO HAVE THESE ATTRIBUTES and you’re the right fit for this role, WE WILL TRAIN YOU from the ground up on how to repair electronic devices! **

General Qualifications:

• Honesty and Integrity -- the number one requirement for the job
• Willingness and desire to sell accessories and devices to customers as well as repair devices.
• Interested in or enjoy working on electronic gadgets.
• Positive personality! Thrive in a team environment.
• Reliable and timely -- strong work ethic.
• Strong focus on quality repairs. Fast learner.
• Outstanding people and customer service skills, dedicated to creating positive experiences.
• Excellent technical, problem-solving, and analytical abilities.
• Strong written and oral communication skills for effective customer interactions.
• Able and willing to work flexible hours, including Saturdays and some holidays (we are closed Christmas Day, New Years Day, Thanksgiving Day, and Independence Day), but we are open for all other holidays.
• Have a high school diploma or GED.
• Have a valid driver's license.

Base Pay Rate: $13.00 to $16 per hour depending on experience plus variable compensation. We offer a competitive base hourly wage with additional opportunities for tips, commissions, and bonuses. Total compensation typically ranges from $14 to $18 per hour, with top sales performers earning on the high end or more per hour. Commissions are applicable to all transactions from day one, with no waiting period.

Supplemental pay types:

• Bonus pay based on repairs performed
• Commission pay based on accessory and device sales for increased earnings
• Tips from satisfied customers

*** Employees can $1 to $3 per hour in additional pay from team bonuses, tips and commission

Benefits:

• Employee discount on products and services.
• Flexible schedule to accommodate your needs as much as possible.
• Earn paid time off for personal time and relaxation.
• Four paid holidays (full-time employees only)
• Annual Profit-Sharing Bonus (depending on store profitability)
• Company paid long term disability insurance (full time employees only)
• Company provided certifications and training

Certifications and Training: We provide Apple, Samsung, Wise, and internal CPR certifications and training at no cost to you.

Schedule:

Part Time (15-20 hours per week) to include evenings / Saturdays Working Hours M-F 10-7 Saturdays 9-6 (potentially Sunday afternoons in the future)

Start Date – tbd

Duties & Responsibilities:

Sell accessories and work with customers to diagnose and identify their needs and offer them any needed accessories. Once you’ve mastered the customer service and sales portion of the role, you will eventually learn to perform repairs on electronic devices, primarily smart phones, computers, tablets, laptops and game systems. Your role will be Customer Service (33%, Selling Accessories (33%), and Device Repair (33%) -- you will be expected to meet customers when they enter the store, answer phone calls and email inquiries per protocol, and understand and address customer repair and accessory needs. You will be expected to offer "best in class" customer service to our clients and assist all other employees in making Wilmington CPR the best it can be. You must be positive and able to interact with customers and employees professionally in a team environment.

• Perform routine inspection, testing, and repair of smart phones, computers, tablets and other mobile devices.
• Sell accessories and devices that solve customer needs and problems.
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement options and estimates to customers
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Check customers in and out with the point of sale system; properly document all repairs in POS system.
• Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system.
• Perform high quality repairs and refurbishment of electronic devices: phones/tablets/laptops/computers, etc.
• Open and close store as scheduled by manager, which may at times involve staying beyond scheduled shift.
• Maintain inventory parts with each repair and participate in regular inventories of spare parts.
• Maintain the cleanliness and professional appearance of the store.

*** Note: The list of responsibilities outlined in this job posting is not exhaustive, but just a general overview. As a sales/customer service/repair technician at CPR Cell Phone Repair you may be required to perform additional tasks or duties as necessary to meet the needs of our customers and support the overall functioning of the store as indicated by your manager.

Nice-to-Have Skills ( not necessary, we will train you if you have the interest & aptitude):

• Basic computer skills
• Computer certifications such as CompTIA or A helpful but not required
• Previous cell phone repair experience helpful but not required – we will train you once you are ready.

Miscellaneous:

• Must pass pre-employment drug screening and criminal background/credit check.
• Ability to lift up to 20lbs. Must have transportation to work and travel up to 50 miles from Wilmington.

Although you will work primarily in the Jacksonville location, you must be willing to travel up to 75 minutes away and work on in our sister store in Wilmington NC, in a staffing emergency.

Must have technical interest and aptitude or some technical experience to apply for this position.

• We will check references.

If you are a qualified candidate, please submit cover letter, pay requirements, work history, resume, and references. We will contact only the most qualified candidates. Email responses only. We are an "Equal Opportunity Employer" -- this job description / advertisement does not constitute an offer or guarantee of employment

• Work Location: 4200 Western Blvd. Ste. 135 Jacksonville NC 28546
• Principal job applicants only. No recruiters.

Pay: $13.00 - $16.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Application Question(s):

• Why do you think you would be a good fit for this job?
• Do the pay and benefits listed in this job description meet your needs?
• Are you available to work some evenings until 7 and most Saturdays 10-4? And potentially Sunday afternoons in the future?
• What is your fluency in Spanish?

Work Location: In person

Salary : $13 - $16