What are the responsibilities and job description for the Licensed Insurance Customer Service position at CPL Frydach Insurance Agency Inc?
Job Overview
Welcome to Frydach Insurance Agency, where we believe exceptional customer service is the cornerstone of our success. Located right here in Germantown, Wisconsin, we're a dedicated team committed to serving our community with integrity and care. We're looking for someone who genuinely enjoys connecting with people and is passionate about making a real difference in their insurance journey. As a Licensed Insurance Customer Service representative, you'll be the friendly voice and helpful hand for our valued policyholders. You'll get to know them, understand their needs, and help them navigate their insurance policies with confidence. If you're ready to join an agency that values its team and its clients, and you thrive on providing positive, supportive service, we can't wait to hear from you!
Salary Range: $30,000.00 - $40,000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Daily Huddles
Team Building Events
Appreciation Lunches
Business Casual Attire
Paid Holidays
Collaborative Work Environment
Work/Life Balance
Casual Fridays
Six Hour Work Day Fridays
Community Service Opportunities
Requirements
Active WI Property & Casualty License (Required)
Minimum of 1 year of experience in a customer service role, preferably within the insurance industry.
Excellent communication skills, both written and verbal.
A genuine desire to help people and solve problems.
Comfortable using various computer systems and customer relationship management (CRM) software.
Ability to work independently and manage time effectively.
Responsibilities
Respond to customer inquiries via phone, email, and in person with a helpful and positive attitude.
Assist policyholders with policy changes, payments, and general questions.
Provide accurate information about insurance policies and coverage options.
Help facilitate the claims process by gathering necessary information and guiding customers.
Maintain detailed and accurate customer records in our system.
Proactively identify opportunities to enhance the customer experience and build stronger relationships.
About Us
Frydach Insurance Agency: Your dynamic insurance partner! We're passionate about providing expert advice and top-tier coverage to protect what matters most. Join our energetic team dedicated to client success and innovative insurance solutions.
Salary : $30,000 - $40,000