What are the responsibilities and job description for the Account Manager position at CPKC?
Join CPKC, North America’s first transnational railroad connecting U.S., Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
PURPOSE OF THE POSITION:
CPKC is looking for an Account Manager to oversee key Energy, Chemicals and Plastics (ECP) customers. The candidate will lead the generation of quality revenue growth, revenue retention and value through new business development, line haul extension, contract negotiations/renewals and execution of price strategies. The candidate in the position will establish a deep market, industry and regulatory knowledge that develops and maintains effective relationships with customers and key stakeholders that positions CPKC for future revenue growth.
POSITION ACCOUNTABILITIES:
- Develop and execute account and commodity sales strategy
- Assess and mitigate key risks to the business strategy
- Meet yield, price, total revenue targets and standards
- Lead the development and execution of contract renewals implementing effective negotiating strategies
- Develop creative solutions and make good value trades during negotiations
- Identify, qualify and secure key business development opportunities
- Develop customer relationships with key current and future customers, partners and stakeholder organizations as required to achieve the business strategy
- Effectively communicate terms of sale and collaborate with key stakeholder groups on service standards to facilitate execution and measure the reliability of the product sold to customers
- Gather market and customer intelligence and ensure it is communicated to key internal stakeholders
- Ensure the Opportunity Pipeline is deep and robust with revenue growth opportunities
- Manage multiple large projects with extended sales cycle
- Build and mentor an exceptional sales organization and growth culture
POSITION REQUIREMENTS:
- Bachelor’s degree in business, marketing, supply chain or a related field or possess equivalent professional work experience
- Minimum of 3 years’ professional sales experience managing larger, high profile, accounts (railroad, transportation, logistics or supply chain industry experience is an asset but not required)
- Ability to travel up to 20 - 30% across the network
- Excellent understanding of the key market segments
- Decision making and problem solving skills
- Extremely high relationship and customer relationship management skills
- Must be able to execute in the very tactical short term and longer term in excess of a year
- Excellent influencing and negotiation skills
- Must possess a valid driver’s license and passport for cross-border travel
WHAT CPKC HAS TO OFFER:
- Sales Incentive Plan
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee Share Purchase Plan
- Annual Fitness Subsidy
- Part-time Studies Program
PRE-EMPLOYMENT REQUIREMENTS:
Drug Testing
This position is subject to a negative company drug test.
Background Investigation
- Criminal history check
- Education verification
- Professional references
- Driver’s license verification and driving history
- Passport verification
- Social Security Number verification
BECOMING A RAILROADER:
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Management Conductor Program
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CULTURE OF INCLUSION:
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- Req ID: 106325
- Department: Sales & Marketing
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Kansas City, Missouri
- Country: United States
- % of Travel: 30-40%
- # of Positions: 1
- Job Grade: 4
- Job Available to: Internal & External
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Benefits:
Vacation & Paid Time Off, Health Insurance, Pension Plan