What are the responsibilities and job description for the Residential Upgrade Technician position at CPI Security?
We are looking for a Residential Upgrade Technician who will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.
What’s In It For You!
What’s In It For You!
- Aggressive pay that includes hourly paid training, and 100% uncapped commission after training is completed.
- PLUS career mobility. This is more than a job!
- Off every other weekend!
- Company fuel card, company equipment provided (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!
- Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
- Engaging and fun company culture that’s made up of diverse people.
- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
- Great medical, dental, vision, short- & long-term disability and life insurance options.
- Company paid holidays, floating holiday and paid time off (PTO).
- 401(k) plan with competitive company match.
- Eligible for free monitored security system after 90 days
- Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
- Birthday and Work Anniversary Rewards.
- Upgrading residential security systems accurately and efficiently
- Meeting or exceeding performance goals on a consistent basis
- Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
- Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
- Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
- Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
- Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
- Providing exceptional customer service at all times
- Consulting with management on any issues or concerns
- Cleaning up work area thoroughly
- Maintaining all company equipment, including truck, tools, inventory, etc.
- Maintaining a professional appearance and demeanor at all times
- High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
- Good sales skills, particularly with strong up-selling and closing abilities
- Mechanical aptitude
- Strong customer service skills
- Commitment to safety
- Ability to work effectively both on an individual basis and as part of a team
- Professional appearance and demeanor
- High energy, fun and positive attitude
- Schedule flexibility and the ability to work weekends
- Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
- Alarm, cable installation, or telecom experience, a plus