Sales Support Specialist

What we do matters!

CPI Electron Device Business, with a history spanning more than seven decades, is a global leader in design, development, and manufacturing of electronic components and subsystems. We have locations in the United States and Europe. With a heritage of technological excellence, our team serves customers in the radar, defense, industrial, and scientific markets.

CPI EDB produces thousands of products that have impacted people's lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more.

We are looking for energetic, agile, highly motivated, and customer focused individuals to join our team and help us to continue to be a market leader, shaping the future in communications and power.

Your Day To Day

We are seeking an experienced and detail-oriented Customer Service Representative III to join our Sales & Marketing team. This role is responsible for managing complex order processing, customer communications, and cross-functional coordination to ensure timely and accurate fulfillment of customer requirements. The ideal candidate will have strong analytical skills, a deep understanding of order management systems, and the ability to navigate regulatory and procedural requirements with precision.

You Will Be Accountable For

Order Processing & Fulfillment

• Match orders to quotations: verify pricing, part numbers, and descriptions
• Perform accurate data order entry including updating required fields in CRM/ERP internal coding (product codes, harmonized system numbers, inspection requirements, quality notes etc.)
• Compile and maintain comprehensive order files
• Expedite orders to ensure on-time delivery and customer satisfaction
• Communicate order status and updates to customers
  
  

Administrative & Operational Support

• Manage order lifecycle: order entry, acknowledgment, revision, and manage returns
• Prepare repair quotations and maintain CRM documentation
• Support and maintain accurate forecasts
• Generate and review reports (e.g., monthly bookings, forecasts) and take corrective actions
• Coordinate with internal departments (Production, Planning Quality Assurance, Contracts, Finance) to resolve issues and meet delivery timelines
• Support/Manage marketing initiatives such as advertising, trade show demos, giveaways
• Support other departments as needed
  
  

Compliance & Documentation

• Review orders for Export Control compliance and take necessary actions
• Ensure adherence to Federal Procurement/Uniform Commercial Code and company sales terms
• Maintain files and archives as necessary
  
  

Customer & Internal Liaison

• Serve as liaison between Product Marketing Managers, Sales Teams and internal departments such as Planning during order management process for scheduling
• Address delivery issues and coordinate resolutions with Product Marketing Managers and Sales Team
• Support and prioritize shipments in case of delinquencies (on-time delivery focus)
• Report program or technical issues to Business Unit Manager and Product marketing Team
• Prepare customer correspondence and program-related documentation
• Perform other duties as needed and assigned.
  
  

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

• Bachelor’s Degree and/or 3 years of experience in customer service, order management, or sales operations
• Strong attention to detail and organizational skills
• Proficiency in ERP and CRM systems (JDE and Microsoft Dynamics) preferred
• Familiarity with export regulations and procurement compliance preferred
• Excellent communication and problem-solving abilities
• Ability to work cross-functionally and manage multiple priorities, Flexibility is a must!
• Experience in a manufacturing or sales operations environment preferred
• Knowledge of harmonized system codes and international shipping documentation preferred
• Understanding of government contracts, processes and systems such as WAAF preferred
• This position requires potential access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a “U.S. Person” as defined under ITAR and EAR. In order to be a U.S. Person for ITAR and EAR purposes, you must (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) a protected individual as defined by 8 U.S.C. 1324b(a)(3).
  
  

Salary Range $57,000 - $80,000 / year

Employee Benefits

We recognize and appreciate that our employees are our most important asset. We invest in employee wellbeing by offering a wide range of comprehensive benefits to help you achieve your best physical and emotional health for yourself and your family.

Employee Health & Wellness Benefits

• Medical, vision and dental insurance
• Disability insurances
• Life insurance and AD&D
• Employee assistance programs
• Workplace accommodations
  
  

Financial Benefits

• Competitive compensation
• Annual performance and salary reviews
• Generous retirement savings plans with company match
• Paid time off
• Paid holidays
• Flexible work schedules
• Educational reimbursement
• Tax savings accounts
• Employee referral bonuses
• And more!
• Please note that while our philosophy is the same in all locations, benefits may vary by office/country
  
  

Who We Are

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI EDB, and we respect each employee as an integral member of our growing team. CPI EDB is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI EDB is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.