Client Success Representative/ Account Coordinator

Overview

The Client Services Representative is accountable for providing effective customer service administrative support for the Client Services team to ensure the production and timely delivery of customer jobs according to customer specifications and Company quality and service objectives. 

Responsibilities

Responsibilities:

• Provides administrative support to Client Services Manager, Senior Client Services Specialists, Client Service Specialists, Client Services Representatives and Production Graphics  Specialists ensuring quality and timely customer service is provided and service objectives attained
• Responsible for reviewing for accuracy and processing daily customer and association proof submissions and approvals, including monitoring approvals for quick resolution.
• Assists team in proofing customer jobs and job tickets to ensure accuracy of data flowing in and out of department
• Creates and maintains department files and distributes department mail
• Creates and distributes customer reports, using available tools and ensuring accuracy of information 
• Ensures customer sample process is completed as needed.
• Provides timely feedback to team regarding service failures or customer concerns
• Complies with and maintains all requirements of Quality Management System Program for all areas of responsibility, including all ISO requirements
• Maintains a clean and safe work area and follows all safety requirements 
• Follows all company procedures and rules 
• Follows all industry mandated security procedures and process requirements 
• Conducts self in a respectful and professional manner with a focus on teamwork, quality and timeliness at all times.

Qualifications

Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) and minimum 1-3 years of experience in an administrative role in customer service, sales or sales support environment   
• Strong verbal and written communication skills including ability to effectively read, write and speak English and ability to write reports, business correspondence and procedures
• Demonstrated advanced knowledge and use of MS Office tools (Word, Excel, PowerPoint), ERP systems and accessing and using the Internet as tool and for research
• Demonstrated ability to interact and collaborate effectively with others in a diverse environment and to build and maintain positive, professional relationships internally and externally in person and by phone, email, regular mail, fax or internet.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, decimals including ability to compute rate, ratio and percent
• Demonstrated strong customer orientation, including good listening, facilitating and problem solving skills
• Demonstrated strong organizational and process-oriented skills including ability to handle multiple projects and details simultaneously and accurately, including good decision making and troubleshooting skills
• Must be security oriented
• Must be reliable through good attendance, punctuality and cooperation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Company Overview:CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance.   Learn more at www.cpicardgroup.com.

Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

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