What are the responsibilities and job description for the Call Center Training Coordinator position at CPI Card Group?
Overview
This role will oversee training for new and current employees, help develop training programs for Technical Support staff, and leads the creation and implementation of processes and procedures. The role will also manage the planning and tracking of all training and development initiatives.
Responsibilities
The role is responsible for delivering and coordinating high quality training for Card at Once Technical Support employees, maintaining training records and procedures, and supporting the development of work instructions and SOPs. It includes assessing employee skills, conducting certifications, cross training, refresher training, and follow ups after training or corrective actions. The position collaborates with managers to identify training needs, performs quality reviews and spot checks, provides feedback on new processes, and supports leaders in delivering training materials—along with other assigned duties.
Qualifications
- 3 years of call center training experience
- Bachelor’s degree or higher
- TWI certification preferred
- Public speaking skills
- Conversational English required
- Profficient in Microsoft systems
- Experience developing and implementing company-wide training programs
Physical Requirements:
- This is a hybrid position, with the first several weeks in office for training. This will be primarily a sedentary position and require long periods of sitting or standing.
Company Overview:CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.
Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
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