Technical Services Delivery Representative

POSITION SUMMMARY: The Technical Services Delivery Representative will support the objectives of the Technical Service Department. The Technical Services Department sells services that are focused on optimizing the systems that power, cool and protect IT environments and include; 7/24 Operation & Maintenance Contracts (UPS, Batteries, Generators & ATS, Switchgear, Power Distribution & STS, HVAC), Turnkey battery installations for VRLA as well as wet cell batteries, Battery monitoring installations and service, Equipment Replacement, Integration & Commissioning, Remote Monitoring (Battery, DCIM, EPMS), Computer Room Cooling Services, Site Staffing, Training, MOP & SOP Development, Data Center Cleaning, IR Scanning and Energy Efficiency, Power and Cooling Audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quote/Bid Preparation – full life cycle quote management when necessary
• Follow up on parts deliveries i.e. batteries, caps and other parts from OEM vendors
• Coordinate with CPG Operations and Service Teams on scheduling & shipments
• Submit Purchase Order requests to Accounting
• Coordinate with Vendors to release orders and follow up on ship dates
• Inventory/Logistics Management – track purchased products and communicate with customer regarding their order status
• Assist in proposal development
• Ensure accurate information is entered into NetSuite
• Attend kick off meetings to assist in smooth handoff of project from bid to execution if necessary
• Provide oversite on RFI and submittal processes if necessary
• Identify additional opportunities for CPG to generate revenue
• Utilize NetSuite to track all open and closed opportunities
• Deliver reporting for assigned sales representatives
  
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience (Desired)

• Bachelor ‘s Degree
• 1-2 years in a customer service/sales/relationship management role
• Previous data center experience a plus
• Previous experience with Oracle NetSuite a plus
  
  

Computer Skills

• Microsoft office proficiency – Excel, Word, Power Point
  
  

Certificates And Licenses

• No certificates or licenses required for this position.
  
  

Supervisory Responsibilities

• No supervisory responsibilities for this position.
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually low to moderate.
  
  

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.