Business Assistant III

Business Assistant III

Reports to: Operations Leader / DMO

FLSA Status: Exempt (Salary)

Department: Operations

Employment Status: At-Will

Incentive Eligibility: Eligible

Job Summary

The Business Assistant III (BA III or AOL) serves as the trusted partner to the Operations Leader, ensuring the dental practice runs smoothly, efficiently, and with heart. You’ll manage key administrative functions—including scheduling, collections, expenses, and supply management—while supporting a positive, engaged workplace culture. By delivering exceptional customer service, fostering team productivity, and overseeing practice performance, you’ll help create an environment where patients leave smiling, staff feel supported, and the office operates at its best.

Working under the direction of the Operations Leader / DMO, the tasks and responsibilities of a BA III include but are but not limited to:

• Act as the right hand to the Operations Leader—helping to juggle schedules, build team momentum, keep the office running smoothly, and make sure every patient experience is a great one. You’re not just managing tasks—you’re learning to run a high-performing, heart-led practice
• Support scheduling, collections, expenses, and practice performance
• Following up on A/R and presenting larger treatment plans
• Assist in building a positive, engaged workplace culture
• Oversee administrative functions with accuracy and timeliness
• Support staff productivity, referrals, and supply management
• Keep the back-office humming, the supplies stocked, and the team ready to win the day
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent (higher education preferred)
• Two or more years of related work experience in operations, leadership, or office management (dental or healthcare preferred)

Certifications

• None

Knowledge/Skills/Abilities

• Competitive, energetic results driven
• Self-starter, Independent worker/thinker
• Goal achiever
• Experience building and supporting teams
• Servant Leader
• High EQ
• Customer Service Focused
• High Financial Acumen
• Tech savvy, computer proficient
• Influencer of ideas and thought
• Strong attention to detail, organization, and follow-through
• Lifelong learner, committed to continual educational advancement
• Passion for service excellence and personal growth
• Can take respectful, constructive feedback
• Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
• Can complete tasks in a timely manner