Sales Support Engineer

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Location - INDIA

This technical job will have multiple roles within pre-sales that supports internal associates and business partners. When acting as a technical sales consulting engineer, this job will provide well thought out and articulated responses within the established Service Level Objectives.

• The candidate must possess strong networking engineering skills in addition to standard software development expertise.
• The candidate may be responsible for responding to email web questions as well as taking phone calls without assistance from their peers.
• Responsible for the maintenance of the hands on competency labs.
• May support more than one portfolio or sub-portfolio and have the aptitude to grow expertise within the portfolio.
• When acting as a solution design engineer, this job will free customer facing resources from responsibility for sales quoting & proposal related activities by translating customer requirements into an accurate sales quotation and/or proposal.
• Ability to recognize and develop new opportunities within customer’s environment for multiple solution areas and work with the account team to compile requirements and benefits of new solutions.
• Designs and defines system requirements for an integrated hardware/software system.
• Designs, proposes, builds and delivers collateral about complex cross-portfolio solutions and can thoroughly demonstrate the benefits of complex functionality.
• Thoroughly discusses multi-vendor environments and have some experience in configuring multi-vendor solutions.
• Typically certified in their specific subject matter areas.
• Has expertise in voice, data communications applications technologies and knowledge about the company portfolio with specific expertise in at least one recognized industry subject matter areas.
• 5 years of experience with company products is preferred. May act as mentor.
  
  

Experience

5 - 8 Years of Experience

Education

Bachelor degree or equivalent experience

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.