Director of Social Services

A. POSITION SUMMARY: The Director of Social Services will work closely with the Emergency Shelter Director to oversee all clinical services including programming, staff supervision, client/staff interviewing, case records review, clinical rounds, community connections and participation and compliant with CP Unlimited, funding and regulatory agency policies, procedure and regulations.

B. POSITION DUTIES:

·        Assist in the development and implementation of policies and procedures.

·        Plan, organize, develop and direct the overall operation of the Social Services Department in accordance with CPU, OTDA, DHS and local standards, guidelines and regulations.

·        Make recommendations on changes in policies and procedures to the Administration.

·       Participate in the development and organization of policies and procedures for the implementation of medical, social, and emotional needs of the clients.

·       Participate in community planning related to the interest of the facility and the services and needs of the people served.

·       Maintain necessary records and prepare regular and special reports as required.

·        Engage in community outreach efforts to identify housing opportunities.

·        Develop and maintain relationships with government partners, and supportive community-based organizations to link clients to other services.

·        Coordinating services with other agencies to ensure that clients receive the care they need

·       Ensure the rehousing benchmarks are met monthly

·       Serve as a resource to the shelters’ social services department staff.

·        Represent CP Unlimited at city and statewide coalitions, task forces and committees as necessary

·       Participate in monthly staff meetings, case conferences and training seminars as indicated by Shelter Director and/or VP of Supportive Housing and Services

·        Assist with reports, programs and staff evaluations

·        Involve social services staff in planning programs and services when possible.

·        Available to work on-call and for 24-hour crisis intervention: attending meetings and work nights/weekends as needed.

·        Follow up on all Priority 1 DHS incidents on demand in CARES

·        Provide consultation to members of staff, community agencies, etc. to solve the needs and problems of clients.

·        Offer regular weekly supervisory guidance and support to case managers to ensure optimal performance.

·        Ability to review and complete DHS service plans (ILP) and other tasks in Cares.

·        Conduct file review to ensure the clients receive the services they need.

·        Develop and provide training sessions for the case management team on best practices for effective case management, addressing other training needs as required.

·        Ensure the Social Services Department always maintains adequate staffing coverage.

·        Perform other duties as assigned by the Shelter Director and/or VP of Supportive Housing and Services.

·       Maintain business phone and available 24/7

C. Requirements:

·       Bachelor’s degree with 5 years of experience in human services or related field, required.

·        Master’s degree in human services or related field plus two years of experience in social services programs with the homeless population or congregate settings, preferred  

·        Three years of experience in a supervisory role

·        Must have excellent written and oral communication skills

·        Additionally, possessing knowledge and skills is necessary to develop strong links with city and community-based services to secure services timely for clients.

·        Possess some understanding and knowledge in programs and resources for underserved population.

·       Must have the ability to be flexible with schedule as needed

·        Must be computer-literate and must have knowledge of Microsoft Office applications.

·        Knowledgeable in CARES/CURRENT/HOME/CAPS

·        Bilingual in English/Spanish preferred.

·       Ability to obtain F-80 certification

·       Ability to obtain Food Handlers certification

·       Ability to alternate weekend coverage with Program Director