Director of Program Operations

A. POSITION SUMMARY: In this role, Director of Program Operations will ensure that all staff have the necessary operational and administrative tools and be proactive by escalating high priority issues and risks for their review as appropriate.

B. POSITION DUTIES:

·       Manage a team of shift supervisors and residential aids to ensure safe and efficient provision of services to all clients and staff.

·       Coordinate proper coverage

·       Conduct spot checks during all shifts

·       Provide training, guidance and support to operations team members, ensuring they remain up to date with protocols and regulations set forth by OTDA, DHS, DOHMH, and other regulatory agencies as cited by administration.

·       Ensuring all staff licenses are up to date

·       Conduct/participate in fire drills once during each shift (3 times a month) and ensure compliance with regulations and procedures.

·       Identify training needs and coordinate implementation of such needs.

·       Provide supervision and support for 24/7 operations as required.

·       Work in collaboration with security vendor and hold weekly operations/security meeting

·       Providing status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.

·        Oversee and keep records such as curfew checks and vacancy reporting in CARES as well as weekly/monthly data reporting.

·       Work collaboratively with maintenance, security, vendors, and emergency responders on site.

·       Respond to client issues and concerns according to procedure or instructions, providing counsel where appropriate.

·       Prepare agenda and host monthly house meetings

·       Ensure that the facility is staffed appropriately during each shift

·        Makes rounds scheduled and randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness etc.

·        Maintain excellent working relationships with clients, staff, and vendors.

·        Participate in training, workshops, and/or educational programs assigned.

·       Perform all other duties assigned by the Program Director or Designee.

·       Ensure that shift supervision provide ongoing training to staff in his/her shift and provide guidance as needed

·       Represent the agency at the monthly neighborhood meetings, as required

·       Attend police council meetings, as required

·       Attend community board meetings, as required

C. Requirements:

·       Bachelor’s degree with three years of experience in congregate or homeless settings, preferred

·       Associate degree with five years of experience in supervisory role, required

·       At least two years of experience in a leadership role.

·       F-80 Fire Safety Director Certification

·       NYC Food Handler’s Certificate

·       CPR/First Aid

·       Knowledgeable in CARES/BCS

·       Must be capable of managing crisis situations.

·       Proficiency in Microsoft 365

·       Must be flexible to work various shifts and provide 24/7 oversite of the program.

·       Adaptable to task change at any time due to reasonable but necessary conditions

·       Excellent verbal and written communication skills

·       Ability to work in a multi-cultural environment

·       Must speak/write the English language

·       Ability to use tools and equipment.

·       Ability to provide training to teams for building care.

·       Bilingual Spanish preferred.