What are the responsibilities and job description for the Customer Service & Sales Representative position at CP Lab Safety?
Join a Mission-Driven Company Making Labs Safer & Greener
CP Lab Safety is a fast-growing, woman-owned company dedicated to making laboratories safer and more sustainable. Our patented ECO Funnel® is used worldwide in biotech, pharmaceutical, academic, and government laboratories.
What You’ll Do
We’re looking for a friendly, organized, and proactive team member to manage customer interactions from first contact through order completion, returns, and resolution. This role combines customer service, sales, and operations support.
If you like people, are tech-savvy, organized, and thrive in a fast-paced setting where you wear multiple hats, we’d love to meet you.
Key Responsibilities
Customer Service & Order Management
- Engage with customers and vendors via phone, email and via chat
- Process orders and generate quotes
- Handle payments, refunds, RMAs, exchanges, and billing questions
- Maintain precise customer and order records in ERP systems
Sales and Customer Outreach
- Analyze customer needs and recommend appropriate solutions
- Attend local tradeshows and occasionally out-of-state shows
- Visit current customer facilities and suggest product solutions for their lab
- Upsell customers on complimentary products
- Identify and reach out to potential new customers via cold calls and emails
Operations & Administrative Support
- Order office and warehouse supplies
- Assist with light shipping support when necessary
- Perform various tasks as assigned, including prepping for trade shows, posting on social media, making reservations, maintaining shared spaces (end-of-day kitchen cleanup, organizing supply cabinets, etc.)
This role will expand as you demonstrate initiative and capability.
What We’re Looking For
Required
- Excellent computer and phone skills
- 1 year office experience (customer service and sales)
- Ability to manage multiple ongoing projects and tasks
- Strong written communication skills (clear, professional email writing is essential)
- High attention to detail and strong organizational habits
- Comfortable learning business software quickly
- Reliable, punctual daily attendance in the Novato office
- Willingness to attend tradeshows and visit customer facilities
- Comfort with cold-calling and sales-outreach emails
- Professional, confident demeanor on the phone and in person
Preferred
- ERP systems (NetSuite)
- E-commerce platforms (BigCommerce)
- Knowledge of sales or outbound calling techniques
- Interest in science, sustainability, or laboratory products
- Social media familiarity
Performance Expectations
Successful candidates will:
- Maintain high order accuracy
- Respond to customer inquiries promptly and courteously
- Nurture customers relationships and upsell existing customers
- Take ownership of issues until resolved
- Demonstrate initiative beyond assigned tasks
Physical & Work Requirements
- Ability to lift up to 25 lbs occasionally
- Comfortable working in both office and light warehouse settings
- Must commute daily to Novato, CA (on-site position only)
Tools You’ll Use
- Microsoft Office (required)
- NetSuite ERP (training provided)
- BigCommerce
- Zoom
- Cloud-based business tools
No ERP experience? We will train the right candidate.
Compensation and Benefits
- Competitive hourly pay ($25–$28/hr, depending on experience)
- Monthly performance bonus potential
- Health, dental & vision insurance
- 401(k) with company contribution
- Paid time off
- Direct exposure to company leadership
- Stable, non-competitive environment
About CP Lab Safety
CP Lab Safety is a certified Woman-Owned Small Business (WOSB) and Green Business based in Novato, California. We work with leading institutions in biotech, pharma, academia, and government to make laboratories safer and more sustainable.
Learn more at: www.cplabsafety.com
How to Apply
Submit your resume and a brief cover letter explaining why you’re interested in this role to hr@cplabsafety.com
Finalists will complete a background check and drug screening.
CP Lab Safety is an Equal Opportunity Employer.
Salary : $25 - $28