Learning Services Program Administrator

Job Description

The Learning Services Programs Administrator is responsible for the operational administration, coordination, and scaling of the firm’s learning programs, including those delivered through the Learning Management System and Centers of Excellence. This role manages end-to-end program workflows such as intake, enrollment, cohort coordination, communications, tracking, and reporting. The role also provides a high standard of learner support, contributing to a smooth and well-coordinated learning experience.

Responsibilities

• Provide day to day administration of the Learning Management System, including learner support, enrollment assistance, course access, and troubleshooting
• Manage learner enrollment, cohort assignment, scheduling, and progression for LMS based programs and other structured learning initiatives
• Collaborate with departments to understand learning needs and supports their effective use of the LMS to deliver and manage training programs.
• Support testing, quality assurance, and updates to learning content to ensure accessibility, and compatibility
• Lead the administration of structured learning programs, including Centers of Excellence and other adoption or cohort-based initiatives
• Manage operational workflows across learning programs, including intake requests, tracking participation, and maintaining accurate records
• Coordinate learner onboarding into programs, including platform enrollment, license coordination where applicable, and access to required learning resources
• Generate, analyze, and distribute reports on software utilization, program participation, compliance, and learner progress; identify trends and recommend improvements
• Document learning operations processes and workflows to support continuity and future growth
• Provides hands-on end user support as needed, including assisting attorneys and staff with technology deployment, adoption, and day-to-day use of learning tools and systems
• Provides support as needed for the development and maintenance of eLearning courses, microlearning activities, and job aids
  
  

Qualifications

• Bachelor’s degree in Instructional Design, Educational Technology, or related field
• 2 years of Learning Management System administration experience
• 2 years of experience in learning operations, instructional design, eLearning development, or learner support
• Strong organizational and process management skills, with the ability to manage multiple workflows simultaneously
• Demonstrated ability to provide responsive, learner centered support
• Experience analyzing data and reports to inform operational and learning decisions
• Strong communication, collaboration, and attention to detail