What are the responsibilities and job description for the Retail Sales Associate position at Cox Sales?
We are seeking an energetic, professional, and results-driven Retail Sales & Marketing Representative to promote and sell cable, high-speed internet, TV, and related telecommunications services from an on-site location inside Walmart.
This is a customer-facing sales position where representatives will engage directly with Walmart shoppers, current customers, and prospective customers. The successful candidate will be comfortable starting conversations, identifying customer needs, explaining service options, overcoming objections, and closing sales directly on site.
This role goes beyond simply making a sale. Representatives will be expected to provide an excellent customer experience, maintain relationships with customers, follow up on leads and opportunities, represent the company professionally, and occasionally support promotional events and other customer-acquisition activities.
The ideal candidate is confident, personable, competitive, dependable, and motivated by achieving sales goals while providing excellent customer service.
For individuals interested in building a career in sales and leadership, this position also provides an opportunity for advancement. High-performing representatives may have the opportunity to grow into Store Manager, Team Leader, Multi-Store Manager, or Area Sales Leadership positions as the organization expands.
Key Responsibilities
- Proactively approach and engage customers and prospective customers inside the retail location.
- Promote and sell cable, high-speed internet, TV, and related telecommunications products and services.
- Identify customer needs and recommend appropriate service packages and solutions.
- Convert customer conversations and inquiries into completed sales on site.
- Assist current customers with questions regarding available services, upgrades, promotions, and account options.
- Develop relationships with customers that create opportunities for upgrades, additional services, referrals, and future sales.
- Clearly explain pricing, promotions, service options, installation expectations, and product features.
- Follow up with prospective and existing customers when additional communication is needed to complete a sale or address a customer concern.
- Maintain accurate records of customer interactions, leads, follow-ups, and completed sales.
- Meet or exceed established individual and team sales goals.
- Maintain current knowledge of products, services, pricing, promotions, and competitor offerings.
- Handle customer questions, concerns, and objections professionally and respectfully.
- Maintain a professional and approachable presence while representing the company inside Walmart.
- Build positive working relationships with store management and retail employees.
- Maintain an organized, clean, and professional sales area.
- Participate in sales promotions, community outreach, and special events as assigned.
- Assist with staffing promotional events that may occur outside of the normal retail location or schedule.
- Participate in sales meetings, product training, coaching, and performance reviews.
- Follow all company, retail partner, customer privacy, and sales compliance requirements.
Sales & Performance Expectations
This is a performance-driven sales position. Representatives will be expected to consistently generate customer conversations, develop leads, complete follow-ups, and close new business.
Performance may be measured through:
- New customer acquisitions
- Completed sales
- Internet, cable, TV, and bundled service sales
- Upgrades and additional services for existing customers
- Customer engagement and lead generation
- Lead-to-sale conversion rates
- Follow-up completion
- Individual and team sales goals
- Attendance and schedule reliability
- Customer experience and professionalism
- Participation in promotional and special events
Representatives should be comfortable working toward clearly established daily, weekly, and monthly sales goals and taking ownership of their individual performance.
Qualifications
- Previous experience in sales, retail, telecommunications, wireless, cable, internet, customer service, hospitality, or another customer-facing environment preferred.
- Demonstrated ability or strong desire to sell products and services.
- Comfortable proactively approaching and engaging customers in a retail environment.
- Strong interpersonal and communication skills.
- Ability to listen to customers, identify their needs, and recommend appropriate solutions.
- Comfortable asking for the sale and closing customer transactions.
- Ability to handle objections and rejection professionally.
- Strong customer-service and problem-solving skills.
- Reliable, punctual, and capable of maintaining a consistent full-time schedule.
- Ability to work independently while contributing to team sales goals.
- Comfortable learning new technology, products, promotions, and sales systems.
- Ability to maintain accurate customer and sales information.
- Willingness to participate in occasional promotional or special events.
- High school diploma or equivalent required.
Ideal Candidate
The ideal candidate is someone who enjoys talking with people and has the ability to turn conversations into opportunities.
They understand that successful sales are built through a combination of confidence, product knowledge, listening, persistence, follow-up, and customer service.
This person should be comfortable approaching someone they have never met, starting a conversation, understanding what services the customer currently has, identifying opportunities to provide better value, and confidently asking for their business.
We are looking for someone who is:
Outgoing and Approachable – Comfortable initiating conversations and building rapport with customers.
Sales Motivated – Enjoys setting goals, competing, closing business, and being rewarded for strong performance.
Customer Focused – Understands that long-term sales success comes from treating customers professionally and finding the right solution for their needs.
Reliable – Shows up on time, prepared, and ready to work.
Persistent – Understands that not every conversation becomes an immediate sale and is willing to follow up.
Professional – Represents the company appropriately while working inside a major retail partner.
Adaptable – Comfortable working with different customers, promotions, products, schedules, and occasional special events.
Leadership Minded – Interested in taking ownership, helping others improve, and potentially growing into a management position.
Schedule
This is a full-time, 40-hour-per-week position based primarily inside a Walmart retail location.
Because customer traffic is strongest during certain retail periods, candidates should have flexibility to work a schedule that may include evenings and weekends.
Occasional participation in special events, promotional activities, community events, or other sales initiatives may also be required.
What Success Looks Like
Success in this role means more than simply standing at a sales table and waiting for customers to approach.
Successful representatives create opportunities.
They actively engage customers, ask questions, understand their needs, confidently present solutions, follow up on opportunities, close sales, and provide a positive customer experience.
Top performers will demonstrate:
- Consistent achievement or exceeding of individual sales goals.
- Strong customer engagement and the ability to turn conversations into sales opportunities.
- Excellent follow-up with prospective and existing customers.
- A high level of professionalism when representing the company.
- Dependability, punctuality, and ownership of their assigned location.
- A willingness to learn, accept coaching, and continuously improve.
- Strong knowledge of available products, services, and promotions.
- The ability to develop relationships with customers and retail partners.
- A willingness to help newer team members improve.
- Leadership potential and the ability to positively influence the performance of the overall team.
We want representatives who take ownership of their performance and understand that every customer interaction is an opportunity to build a relationship, strengthen the brand, and earn new business.
Career Growth & Leadership Opportunities
We are looking for individuals who want an opportunity to build a career, not simply work a retail sales position.
Strong-performing Sales & Marketing Representatives will have opportunities to take on additional responsibility and advance into leadership positions as the organization grows.
Potential Career Path
Sales & Marketing Representative → Senior Sales Representative → Store Manager / Team Leader → Multi-Store Manager / Area Sales Leader
Employees who demonstrate consistent sales performance, leadership ability, reliability, professionalism, and the ability to develop others may have the opportunity to:
- Lead the day-to-day sales operation at an individual retail location.
- Train, coach, and mentor new sales representatives.
- Help establish individual and team sales goals.
- Monitor sales activity, conversion rates, and overall performance.
- Manage scheduling and staffing coverage.
- Support recruiting, onboarding, and development of new salespeople.
- Coordinate special events and local sales initiatives.
- Develop relationships with Walmart store leadership.
- Identify opportunities to improve sales performance at their location.
- Take responsibility for multiple retail locations.
- Coach and manage teams of sales representatives and Store Managers.
- Grow into broader sales management and operational leadership positions.
As the company expands into additional locations, our goal is to develop and promote leaders from within whenever possible.
The people who can consistently sell, take ownership of their location, develop others, solve problems, and lead by example will have the greatest opportunity to grow with the organization.
Our Standard
We expect every representative to approach this position with professionalism, accountability, integrity, energy, and a strong work ethic.
Whether interacting with one customer, managing a busy retail shift, following up on a lead, helping a current customer, or representing the company at a special event, employees are expected to provide the same high level of professionalism and customer service.
Our goal is to build a sales organization where strong salespeople become strong leaders—and strong leaders are given the opportunity to manage teams, stores, and eventually multiple locations.
Pay: From $500.00 per week
Work Location: In person
Salary : $500