What are the responsibilities and job description for the Arbitration Clerk (2025-9784) position at Cox powered by Atrium?
Overview:
Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.
This is a 12-Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
Cox Automotive is searching for an Arbitration Clerk.
Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.
This is a 12-Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities of the Arbitration Clerk:
Review customer complaints and mechanic reports about vehicle condition- Advise customers of Auction policy and the complaint and arbitration process
- Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc
- Monitor and maintain accurate files for each arbitration case
- Interact with Auction sales personnel regarding information on vehicle sales
- Promote the Auction and its services with customers to gain additional business, including post-sale inspections
- Assist with the review of customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines
- Interface with all departments involved in the complaint, including fact-finding and investigative phases
- Assist with the screening and input all qualified vehicles for post-sale inspection
- Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
- Perform sales day administration functions, including customer service, data entry, filing, and routing
- Provide quality customer service through face-to-face and phone support
- Route calls appropriately, answer questions, and provide support
- Perform basic data entry into the AS 400 computer system
- Copy data and compile records and reports
- Sort and file documents
- Operate office equipment, such as copier, fax machine, scanner, postage machine, etc.
- Answer phones, convey messages, and run errands
- Greet and assist customers
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- Actively participate in support of all safety activities aligned with Safety Excellence
- Perform other duties as assigned by management
Qualifications of the Arbitration Clerk:
High School Diploma or equivalent required- Prior clerical or administrative experience required
- Valid Driver’s License and safe driving record required
- Strong verbal and written communication skills required
- Strong organization skills with strong attention to detail required
- Basic computer software skills required
- Commitment to providing excellent customer service required
- Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.)
- Ability to sit or stand for prolonged periods of time
- Ability to perform repetitive data entry tasks; manual dexterity
- Vision abilities required include close, distance, and depth perception
- Regularly required to stand, walk, reach, talk, and hear
- Working knowledge of federal and state laws regarding the arbitration of vehicles, preferred
- Automotive, mechanical, or body shop experience with complaint recording and resolution, preferred
- Comprehensive Benefits Package available based on eligibility
- Medical, Dental, Vision
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Supplemental and Voluntary Life Insurance
- 401(K)
- Commuter Benefit Program
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS