Patient Financial Specialist - Cox Medical Center Branson

Facility:

Cox Medical Center Branson: 525 Branson Landing Blvd., Branson, Missouri, United States of America, 65616

Department:

1688 Patient Financial Services

Scheduled Weekly Hours:

40

Hours:

8:00 AM - 4:30 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• 
  Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20 hrs/week)

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

• Job Summary
• Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information.
• Job Requirements
• Education
• Required: High School diploma or equivalent
• Experience
• Preferred: 1 year business office experience
• Skills
• Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
• Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
• Attention to detail: accuracy in date entry and handling sensitive patient information.
• Problem-solving Skills: Ability to identify and resolve billing issues efficiently
• Basic computer proficiency: familiarity with billing software and navigating electronic health records
• Licensure/Certification/Registration

N/AEducation: Required: High School Diploma or Equivalent Experience: Preferred: 2 years customer service or prior experience with third party payers Skills: Understanding of medical terminology Excellent verbal and written communication skills Organized and attentive to detail Licensure/Certification/Registration: N/A