Customer Project Coordinator

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13435035

**Purpose**

The Customer Project Coordinator performs and coordinates administrative

activities as it pertains to customer requirements and needs. This role

provides daily support to both external and internal customers while

assisting with scheduling, status, and other requests in an efficient

and fast-paced team environment.

**Position Responsibilities**

• Cox Machine representative as the main point of contact for key
  
  

customer accounts, ensuring clarity, accountability and regular

progress updates.

• Internal liaison to effectively communicate customer status,
  
  

requirements, and issues as needed between all levels of the

organization.

• Coordinate calls, meetings and communications between customers and
  
  

internal stakeholders.

• Inform part status, schedule and key issues to customers and
  
  

management on a regular basis.

• Correct and efficient order entry, maintenance, and adjusting to
  
  

meet customer needs.

• Obtain and manage customer reports, forecasts, and contractual
  
  

documentation.

• Accurate internal order scheduling, upkeep, and communication as
  
  

needed.

• Confer with team members to solve problems, complete tasks, and
  
  

assist with other customer accounts.

• Adapt as needed to support new customers, evolving trends, and
  
  

developing projects.

• Set meetings as needed to communicate and elevate issues to internal
  
  

customers and stakeholders appropriately.

• Work cross-functionally with multiple departments to expedite orders
  
  

and resolve issues.

• Act as liaison between departments or other groups to improve
  
  

function, performance or communication.

• Compile spreadsheets and tables, performing excel functions as
  
  

needed to review data

• Review applicable organizational policies and procedures to ensure
  
  

understanding and compliance.

• Able to analyze information, interpret the data and communicate the
  
  

information effectively

• Able to perform other duties as assigned