Quality Supervisor

Quality Supervisor

Purpose

Communicates and resolves Quality related issues in a fast paced manufacturing environment. Supports the Quality and Manufacturing functions by educating employees on quality systems, quality metrics, and customer engineering. Interfaces and acts as a liaison between Manufacturing and Quality Managers using multidisciplinary manufacturing knowledge. Develops and empowers Quality personnel while improving Manufacturing and Quality relationships. Is a leader within the department holding employees accountable for business ethics and daily performance.

Education and Experience

• Bachelor’s degree in Business Administration, Management or related field or equivalent work experience in the preferably in the Aerospace Industry
• Minimum of 3 years of knowledge and experience in the Quality Assurance field
• Must have AS9100 knowledge, and interpretation of customer specifications and quality engineering

Position Responsibilities

• Oversee the Quality department to ensure delivery of high quality products that meet the customers’ needs
• Provide training, learning and development where appropriate for all employees
• Provide training as required in the quality system concepts, audit techniques, approaches corrective/preventative actions and continuous improvement activities.
• Partner with other departments to ensure the adherence to the Quality Management System and other compliance requirements.
• Collaborates with operations, leaders, purchasing, customer service and others to efficiently meet customer demand.
• Excellent verbal and written communication skills to interact and deal with internal and external customers
• Supports all regulatory and customer quality audits
• Regularly inspects and evaluates products for quality and defects.
• Provide visibility to management of potential quality issues, as well as input on internal perceptions associated with Quality and Delivery performance.
• Works with Manufacturing and Quality Assurance personnel to perform in process review and assure best practices are followed.
• Review applicable organizational policies and procedures, ensuring accuracy and relevance, communicating policy and procedure updates and changes
• Performs other related duties, as required

Supervisory Responsibilities:

• Conducts interviews and trains front-line employees.
• Organizes, directs, and oversees the work of front-line employees.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Works with department leaders to monitor each department and make recommendations to improve performance that impacts the organization

Tasks

• Has the capability to troubleshoot complex and questionable inspections by asking the right questions to get to the root cause of the problem
• Ability to work in a dynamic environment with multiple priorities and shifting time requirements.
• Makes decisions based on customer/regulatory requirements
• Ability to effectively communicate in small and large group environments
• Confer with organizational team members at all levels to discuss issues, coordinate activities or resolve problems.
• Implement corrective actions to address organizational or departmental issues.
• Must be an engaged leader with a “hands on” approach to quality improvement
• Act as liaison between organization and outside organizations.
• Fully understanding the financial impact of decisions made on a daily basis, including closely monitored non-value added cost in an effort to reduce or eliminate.
• Work closely with shop floor supervision and employees
• Analyze customer miss-deliveries in order to propose improvement action plans: Define and optimize data gathering and exchange to ensure data integrity in systems.
• Assess and report project opportunities, risks and potential solutions.
• Conducts classroom training including new hire training, COV training and other relevant training courses as assigned.