Organizational Change Manager

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

Are you ready to be the driving force behind transformation at RapidScale? We're looking for an experienced and inspiring Organizational Change Manager (OCM) to lead strategic change initiatives, starting with a high-impact ServiceNow implementation. If you're passionate about helping people embrace change, creating meaningful communication, and aligning organizational shifts with business goals-this role is your opportunity to make a lasting impact.

As the OCM, you'll play a pivotal role in enabling successful adoption of new processes, tools, and cultural shifts. You'll collaborate across departments, rally stakeholders, and help drive the success of mission-critical programs by ensuring our people are informed, engaged, and empowered every step of the way.

Key Responsibilities

• Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation.
• Create and deliver communication plans that clearly articulate the "why," "what," and "how" of change, fostering transparency and excitement.
• Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans.
• Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows.
• Proactively identify and address resistance to change using proven frameworks and data-driven insights.
• Develop stakeholder engagement plans that foster advocacy and build a strong change champion network.
• Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact.
• Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams.
• Align change management efforts with organizational goals, culture, and employee experience.

Required Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
• Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
• Experience supporting technology implementations-preferably ServiceNow
• Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities

Preferred Qualifications

• Change Management Certification (e.g., Prosci, ACMP)
• ITIL Foundation Certification
• Experience in the cloud or managed services industry
• Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)
• Previous employment or contract experience with Cox

USD 108,800.00 - 181,400.00 per year

Compensation:

Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.