Fleet Client Services Specialist II

CoxFleet keeps your fleet moving!

Headquartered in Indianapolis,CoxFleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleetis the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.Cox Fleetalso services customersutilizingits 20 nationwide service centers; each offeringselectservices, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center,Cox Fleetprovides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleetis currently hiring aFleetServicesCoordinatorIIto support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

• Timely andaccuratedocumentation and notation in allCox Fleetsystemsregardingeach customer contact

• Providing excellent customer service for all internal and external customer calls

• Be professional andestablishpositive customer rapport

• Obtain customers approval for all repairs and services to be performed

• Proactively contactcustomers to schedule preventative maintenance at regular intervals, driving repeat business

• Partnerand communicate consistentlywith Field Operations toschedulethe right techniciansto accounts,resulting in a positive customer experience

• Encourage customers to schedule repairs and maintenancein advance,creating a consistent pipeline ofwork for each supported technician

• Continuously develop and improve company capabilities in Dispatching and Service Scheduling

• Additionalduties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

• Proventrack recordto collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

• Excellent organizational skills and the ability to balance a variety of tasks.

• Strong Excel and data entry skills, and the ability to learn new platforms (such asCox FleetIT Systems, including Web Wrench, MobileFrame, RO Writer)

• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would bevery helpful.

• Ability to work independently and collaboratively within a team environment.

• Excellent problem-solving skills

• Highly organized with exceptional follow-through abilities