Operations Manager

Are you a staffing leader who thrives in a fast-paced environment, loves building high-performing teams, and knows how to balance exceptional client service with operational excellence?

CoWorx Staffing is seeking an Operations Manager to lead branch recruiting operations, drive workforce strategies, and strengthen client partnerships within our growing light industrial staffing business.

Why CoWorx?

CoWorx Staffing is a women-owned business led by a visionary female CEO and thrive in a culture of work-life balance, diversity, and growth. With 50 years of industry leadership, we connect top talent with amazing companies nationwide. Make a difference in your community with our Day of Giving initiatives. Access extensive training and development opportunities to enhance your skills and advance your career. Join our team, where your talents are valued, your voice is heard, and your success is our priority.

What You'll Do

• Lead and develop a team of Staffing Specialists and Talent Coordinators.
• Oversee full-cycle recruiting strategies to support high-volume and specialized hiring needs.
• Build and maintain strong candidate pipelines to meet evolving client demands.
• Partner with clients to understand workforce needs and deliver effective staffing solutions.
• Drive recruiting performance through proactive sourcing, workforce planning, and operational excellence.
• Monitor key metrics including fill rates, time-to-fill, retention, profitability, and service quality.
• Conduct client site visits to assess operations, workforce alignment, safety, and service effectiveness.
• Ensure compliance, documentation accuracy, payroll oversight, and operational consistency.
• Resolve client and field talent concerns with professionalism and urgency.
• Collaborate with Sales, Compliance, Safety, Marketing, Operations Excellence, and People & Culture teams to support growth and client success.
• Use data and reporting to identify trends, improve processes, and drive business performance.
• Champion CoWorx's commitment to Service, Sales, and Speed.

What We're Looking For

• Leadership experience within the staffing industry, preferably supporting light industrial clients.
• Strong background in recruiting, workforce planning, account management, and branch operations.
• Proven ability to coach, mentor, and develop recruiting teams.
• Experience managing high-volume hiring and complex client needs.
• Strong business acumen and ability to make data-driven decisions.
• Exceptional communication, relationship-building, and problem-solving skills.
• Ability to thrive in a fast-paced, results-oriented environment.

What Success Looks Like

Operational Excellence

• Smooth, compliant, and efficient branch operations.
• Strong documentation and process consistency.
• Proactive risk identification and issue resolution.
• Alignment between operational execution and business objectives.

Recruiting & Workforce Performance

• Strong talent pipelines that consistently meet client demand.
• High fill rates and low turnover.
• Reduced time-to-fill and improved retention.
• Achievement of branch recruiting and performance goals.

Client Impact

• High levels of client satisfaction and trust.
• Growth in headcount and service utilization within existing accounts.
• Proactive resolution of client and workforce challenges.

Leadership & Team Development

• Effective coaching and development of team members.
• Strong collaboration and branch culture.
• Consistent accountability and performance management.

Financial & Growth Outcomes

• Achievement of profitability, fill rate, and gross margin goals.
• Year-over-year growth across key performance indicators.
• Strong fiscal management and business planning.

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. At CoWorx, we are committed to our employees and will support you on the road to professional success. Apply with us today!