Case Manager, Cowlitz Employment Support Services

POSITION TITLE: Case Manager - CESS

DEPARTMENT: Cowlitz Employment Support Services

LOCATION: Longview, WA

REPORTS TO: Cowlitz Employment Support Services Manager

FLSA STATUS: Hourly, fulltime

WAGE RANGE: $26.40 - $30.40 per hour

Open until filled, first review 11/04/25

• If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***
  
  

Position Summary

Provides eligible Cowlitz Tribal Members with services consistent with their individual strengths, resources, and abilities so they may prepare for or engage in gainful employment. Assists in plan development, determining eligibility, and networking with professional colleagues on available community resources. Honors and represents the mission, vision, values of CIT and HHS programs.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Conducts initial overview of the CCES Program, describes eligibility requirements and program benefits.
• Assists in developing an Individualized Plan for Employment (IPE) and portfolio for eligible clients.
• Collects information concerning potential job placements and determines compatibility between job and participant based on the individual.
• Assists each person in becoming an active participant in the rehabilitation program by providing meaningful and informed choices about the selection of a vocational goal.
• Works holistically towards empowering Tribal Members by maximizing their employment opportunities, economic self-sufficiency, independence, inclusion and integration into society.
• Maintains collaborative relationships with other CIT agencies, schools, businesses, hospitals, and other government agencies to maximize the effectiveness of vocational services.
• Provides information and links to educational and employment opportunities as appropriate and in accordance with participant’s IPE.
• Conducts outreach to employers for collaboration on placement and work opportunities; promotes and develops job openings and places qualified applicant in employment.
• Develops knowledge of community resources, including colleges and network assistance, to assist participants and obtain comparable services.
• Maintains client record system and statistics; facilitates counseling sessions for individuals, families, and groups.
• Develops and presents community education and outreach to increase knowledge and understanding of Tribal programs, problems, and related issues, and to identify potential applicants.
• Establishes, maintains, and updates files, databases, records, and other documents.
• Purchases goods and services for participants as needed and in compliance with policies and procedures.
• Provides excellent customer service for all internal and external customers of the operations.
• Maintains strict confidentiality and presents a positive, professional demeanor and image.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.
  
  

Knowledge, Skills, And Abilities

• Knowledge of traditional form of government and tribal customs and traditions.
• Knowledge of tribal policy, procedures, and programs.
• Knowledge of community resources and agencies.
• Knowledge of applicable federal, state, county and local laws, regulations, and requirements governing Vocational Rehabilitation including ADA.
• Knowledge of counseling techniques and practices.
• Knowledge of and sensitivity to tribal customs and beliefs.
• Skill in interviewing and counseling clients.
• Ability to operate various word-processing, spreadsheet, presentation, and database software programs.
• Ability to maintain confidentiality.
• Ability to use good judgment, analyze, and solve problems.
• Ability to make administrative/procedural decisions and judgments.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to create, compose, and edit written materials.
• Ability to carry out instructions furnished in verbal or written format.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to represent organization in a professional manner, building respect and confidence in the community.
  
  

Minimum Qualifications

• Bachelor’s Degree in Social Work, Counseling, or related field
• Master’s degree preferred.
• Two years’ social work or vocational rehabilitation experience.
• A combination of relevant education and related work experience may be considered.
• Experience working within American Indian and/or Alaska Native communities preferred.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
  
  

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements

• Pre-employment drug screen.
• Reference checks, education and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks.
• Has not been found guilty of, charged with, received a deferred sentence, received a conditional discharge of, or entered a plea of not contest to, or entered a plea of guilty to any one felony or misdemeanor crimes of violence, sexual assault, molestation, exploitation or sexual contact; prostitution; or crimes committed against person(s) or children.
  
  

Physical Demands

While performing the duties of this job, the employee regularly is required to use hands to finger, handle, or feel; reach with hands or arms; and talk or hear. The employee may be required to sit for extended periods of time. The employee occasionally is required to stand and walk. The employee may occasionally be required to lift and/or carry up to 20 pounds.

Work Environment

Work is generally performed in an indoor office/clinical setting and occasionally in an outdoor environment. Exposure to dust, allergens, and hostile individuals may occur. Evening work may be required.