What are the responsibilities and job description for the Driver Onboarding and Success Specialist position at Cowan Systems and Cowan Management?
Driver Onboarding & Success Coach
About Us:
Formed in 1924 Cowan Systems is a subsidiary of Schneider National, headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one mans entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowans state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.
Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.
Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.
Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.
Our Mission:
At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.
Our Vision:
Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.
Our Values:
- Safety of our team drives every decision we make.
- An entrepreneurial spirit fostered by healthy work environments.
- Fiscal responsibility
- Exceptional Customer service
Cowan Culture:
At Cowan Systems LLC, our most valuable strength is our people with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.
JOB OBJECTIVE: The Driver Onboarding and Success Coach will provide support for the new drivers joining Cowan by serving as the first line of contact for the drivers. The Driver Onboarding and Success Coach acts as an advocate for drivers by providing guidance, interpretation, and various driver-related inquiries. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal driver satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Communicate with potential drivers prior to orientation (introductions, confirm position understanding, confirm attendance).
- Stage the orientation space by printing new-hire packets, gathering safety documents, providing various tools used in the orientation process.
- Various HR functions including badge photos, I-9 Verifications, submitting new-hire paperwork to Compliance & Safety.
- Verifying assigned tractors/units are in presentable and acceptable condition for new employees.
- Execute a successful handoff from orientation to operations through facilitating meetings with fleet managers, providing copies of travel information, and ensuring they have all needed contact information prior to departure.
- Provide remedial training and guidance to post-orientation drivers.
- Conflict mediation between drivers and support departments.
- Communicate with operations personnel confirming after-orientation assignments for incoming drivers.
- Present company information and explain company culture during orientation while building loyalty
NOTE: This job description should not be construed to imply that these requirements are the exclusive standards to the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the immediate supervisor.
EDUCATION, EXPERIENCE, AND TRAINING REQUIREMENTS FOR THE JOB:
- Associate degree OR equivalent experience
- Attention to detail
- Strong written and verbal communication skills
- Confidence while presenting company information/culture to new employees
- Strong telephone etiquette and skills
- Good organizational, multi-tasking skills
- Microsoft office skills-Intermediate (Word, Excel, Outlook)
- 1 years in employee relations or customer service
- Transportation experience (preferred, not required)
Shift:
M-F 0730-1600
Employee Benefits:
- Hourly Rate: $21-$22 per hour (Depending on knowledge & experience)
- Full benefits - Medical, Vision, and Dental
- Life, Short- and Long-Term Disability
- PTO (sick & vacation) and 401K
Salary : $21 - $22
