Application Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Application Support Engineer (ASE) is responsible for the installation, configuration, troubleshooting, and maintenance of proprietary line-of-business applications and their hosting environments in both UAT and Production. The ASE will ensure application reliability and server health, while actively contributing to documentation, automation, and cross-functional collaboration. The ASE will provide guidance and support other team members while contributing to the department's continuous improvement initiatives.

Essential Functions

• Architect tools to monitor systems to ensure pre-production and production servers are maintained for 100% uptime.
• Anticipate, correct, and document issue resolution.
• Work with vendors as well as technical and non-technical users to understand, troubleshoot and correct or document issues with company applications.
• Resolve issues and make recommendations and help implement process improvements.
• Maintain comprehensive documentation of configurations, workflows, procedures and other related items.
• Provides user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams.
• Mentor and assist other team members.
• Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities

• Able to effectively communicate both verbally and in writing to accurately convey messages with both technical and non-technical users.
• Expert knowledge of Active Directory domains, schemas, and configurations.
• Expert understanding and knowledge of processors, storage devices, SAN arrays and I/O devices compatible with vSphere.
• Expert knowledge of MS Windows OS as well as Linux OS.
• Intermediate knowledge of Azure and Azure DevOps.
• Possesses expert understanding and knowledge of processors, storage.
• Strong understanding of operating system secured certificate maintenance and the associated impacts on various application interfaces.
• Strong knowledge of application security principles and best practices.
• Intermediate proficiency with Microsoft SQL and XML.
• Proficiency in scripting and automation using tools like PowerShell, Python, and AI technologies.
• Proficient with full MS Office Suit, MS SharePoint, MS server system administrator.
• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• Bachelor's Degree in Computer Science, Information Systems, or related field preferred.
• MCSA, MCSE and/or VCP6 certifications preferred.

Experience

• 5 years of recent (<3 years) enterprise-level IT systems or application support

• 3-4 years' experience working with Automation and Scripting (i.e. Task Scheduler and PowerShell)

Compensation and Benefits

• Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!
• Compensation: $94,400 to $118,000 annualized with a 10% AIP opportunity

Application Guidelines:

For best consideration, please submit your resume and application materials by 11/26/2025. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; occasionally position self to maintain files; occasionally moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!