Front Office Medical Assistant / Eligibility Representative

Covina Arthritis Clinic is a well-established rheumatology clinic committed to delivering exceptional patient care. We are looking for a detail-oriented and compassionate individual to join our team as a Front Office/Eligibility Representative. This key role is essential in ensuring smooth operations in our front office, while assisting patients with eligibility verification and insurance processing.

Responsibilities:

• Greet patients with a friendly and professional demeanor.
• Answer phones, schedule appointments, and manage patient check-ins.
• Verify patient insurance eligibility and coverage prior to appointments.
• Obtain and enter necessary insurance information into our system.
• Assist patients in understanding their insurance benefits and coverage.
• Collaborate with billing and clinical teams to ensure accurate patient information.
• Maintain patient records in compliance with confidentiality and HIPAA regulations.
• Provide general administrative support as needed (e.g., filing, data entry, and correspondence). Qualifications:
• High school diploma or equivalent
• Prior experience in a medical office setting is highly desirable.
• Knowledge of insurance verification processes and medical terminology.
• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite and experience with electronic health records (EHR) systems.
• Excellent communication and customer service skills.
• Bilingual (English/Spanish) is a must.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Rheumatology

Experience:

• EMR systems: 1 year (Required)
• Eligibility Verification: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Required)

Work Location: In person

Salary : $19 - $21