What are the responsibilities and job description for the EUC Release Manager position at Covetus, LLC?
Job Description
- Own and govern the end-to-end EUC release pipeline from intake and packaging through testing, staged rollout, and production deployment
- Define and enforce deployment standards across SCCM and Intune, ensuring consistency in naming conventions, collection structures, deployment rings, and rollback procedures
- Establish and manage a formal release calendar aligned with business change windows, Patch Tuesday cycles, and application owner commitments
- Implement phased deployment rings (Pilot UAT Broad) with defined entry/exit criteria and automated health checks at each gate
- Drive adoption of release automation using PowerShell, SCCM task sequences, and Intune deployment scripts to reduce manual effort and human error
- Maintain release documentation release notes, deployment runbooks, rollback playbooks as living artifacts
- Coordinate with application owners, security teams, and service desk to align on change impact, communication, and cutover plans
- Track release success metrics: deployment success rates, reachability, time-to-deployment, and error rates by ring
- Problem Management
- Own the EUC Problem Management backlog end to end triage, prioritize, assign, and drive closure with accountability
- Conduct structured Root Cause Analysis (RCA) for all P1/P2 incidents and recurring P3 patterns; produce actionable PIRs (Post Incident Reviews)
- Identify chronic incident themes across Windows OS, application packaging failures, Intune sync errors, SCCM client health, and Office Suite issues and convert them into tracked Problem records
- Work with L1/L2 teams to identify workarounds and push permanent fixes through the release pipeline
- Maintain a Known Error Database (KEDB) and ensure service desk teams are equipped with current workarounds
- Report on Problem Management KPIs open problem age, recurring incident volume, mean time to resolve (MTTR), and backlog burn rate on a weekly and monthly cadence
- Drive continuous improvement initiatives that measurably reduce incident volume quarter over quarter
Required Skills & Experience
- 7 years in End User Computing with at least 2 years in a release, change, or problem management function
- Expert-level knowledge of SCCM / MECM software distribution, OSD, patch management, client health, and reporting
- Strong hands-on experience with Microsoft Intune deployment rings, compliance baselines, Autopilot, co-management, and Endpoint Analytics
- Proven application packaging experience MSI, MSIX, App-V with understanding of packaging standards and regression testing
- Proficient in PowerShell scripting for deployment automation, health checks, and reporting
- Strong understanding of ITIL Problem and Release Management processes not just theory, but practical execution
- Experience working in a structured ITSM environment (ServiceNow preferred) managing Problem records, Change tickets, and KEDB entries
- Solid grasp of Windows 10/11 internals event logs, registry, WMI, Group Policy to support RCA investigations
- Familiarity with Microsoft 365 Apps deployment and update channel management (Current Channel, Monthly Enterprise Channel)
Skills Required
- Experience with Patch-as-a-Service models or third-party patch tools (SCCM)
- Exposure to digital employee experience (DEX) platforms Nexthink, Lakeside, or 1E for proactive problem detection
- Knowledge of Windows Autopatch and its implications for enterprise patch governance
- ITIL v4 Intermediate or above certification
- Microsoft MD-102 (Endpoint Administrator Associate) certification
Salary : $80,000 - $100,000