What are the responsibilities and job description for the Director, Strategic Accounts position at Covetrus North America LLC?
The Strategic Account Sales Director is a senior leadership role responsible for guiding and motivating a team of Strategic Account Executives (SAEs) and Veterinary Relationship Managers (VRMs) in cultivating long-term growth partnerships with key veterinary groups. This role is responsible for driving profitable growth and strategic partnership expansion across Covetrus’ largest corporate and specialty accounts. The Strategic Account Director also facilitates collaboration between SAEs, VRMs, C-suite executives and Covetrus stakeholders. The Sales Director provides executive oversight of contract negotiations and renewals, ensuring profitability and competitive outcomes. This role emphasizes strategic account planning, clinic-level execution of enterprise contract terms and conditions, cross-functional collaboration, and enterprise-level value delivery. Performance is measured by corporate revenue growth, gross profit, contract renewal rate, compliance improvement, relationship depth, solution adoption, and team engagement scores. The Director acts as a coach, strategist, and executive liaison, ensuring Covetrus’ integrated solutions - spanning distribution, technology, and pharmacy are aligned to meet the evolving needs of our most valued customers. This includes establishing a regular cadence of coaching and performance reviews to strengthen sales execution. Essential Duties and Responsibilities • Lead and develop the SAE and VRM team in building and sustaining strong customer relationships, identifying client needs, and delivering enhanced relationship management that drives sales, gross profit, and compliance. • Create a P&L strategy and take ownership for regional growth within your book of business. • Coach and mentor SAEs to strengthen their sales techniques and strategic account management capabilities. Establish and track KPIs, sales targets, and performance metrics to ensure consistent growth and profitability. • Guide the team in creating and executing activation and pull-through strategies. Ensure SAEs and VRMs collaborate cross-functionally with internal Covetrus stakeholders to deliver value across products, services, and operations. • Serve as a liaison between customers and internal teams by clearly communicating activation and pull-through strategies to ensure alignment and execution. • Attend customer meetings - both in-person and virtual - alongside SAEs and VRMs to reinforce the importance of long-term client relationships. Identify growth opportunities and develop tailored solutions to meet evolving client needs. • Oversee and manage the RFP process, lead renewal discussions, and support the execution of broader strategic objectives. • Develop and implement strategic account business plans through SAEs, incorporating growth objectives and Covetrus priorities (e.g., customer retention, financial performance). • Review and monitor strategic account plans with SAEs, ensuring alignment with goals and driving successful execution. • Report progress on strategic account plans to the VP of Strategic Accounts, making ongoing adjustments to ensure alignment with evolving priorities. • Facilitate onboarding by organizing shadowing experiences for new SAEs and VRMs, ensuring effective training and skill development. • Identify and address underperformance within the team by evaluating sales results, job execution, collaboration, and overall contribution to team success. • Foster a high-performing team culture rooted in accountability, collaboration, and continuous improvement. • Provide market intelligence to cross-functional teams including marketing, product development, and customer service. Collaborate with operations and finance to align on forecasting, inventory, and budget planning. ________________________________________ Qualifications • Bachelor’s degree in Business, Communications, or a related field - or equivalent experience - required. • Minimum of 10 years of sales leadership experience, preferably within the veterinary industry. • Proven ability to lead teams, align with Covetrus’ strategic objectives, and cultivate a high-performance culture through effective coaching. • Strong cross-functional collaboration skills, including experience working with C-suite executives and managing strategic accounts. • Ability to support the team in developing impactful strategic account plans and Quarterly Business Reviews (QBRs). • Demonstrated success in communicating and executing strategic priorities. • Strong coaching mindset with a structured approach to sales leadership and excellent communication skills. • Expertise in talent development, pipeline management, customer relationship management, and sales best practices. • Proficient in Salesforce for account classification, territory management, and campaign execution. ________________________________________ Work Environment • Hybrid travel and field-based leadership required. This includes team events, coaching, field visits, meetings, and training - up to 40%. • Attendance at annual national conferences, regional sales meetings, and other relevant events is required. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: • 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance • Sales Positions are eligible for a Variable Incentive • Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them, drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Covetrus is built on the following values; Never Settle, Share the Customer Goal, Give Power, Be Passionate and Do Good. If you share these values, we would be interested in hearing from you.
