What are the responsibilities and job description for the Customer Success Associate position at CoverForce?
About CoverForce
At CoverForce, we're redefining how insurance is bought and sold. Our mission is simple: to make business insurance faster, easier, and fully digital. Thousands of insurance agents and corporate customers rely on our platform to streamline quoting, comparing, and purchasing policies.
We partner with leading insurers like Travelers, Liberty Mutual, and Chubb to reduce underwriting and sales time by 60%, setting a new standard for efficiency in the industry.
Our Solutions Power The Future Of Insurance Distribution
✅ Quote & Bind Platform – Used by Top 100 insurance distributors to generate quotes instantly and eliminate paperwork.
✅ Embedded Commercial Product – Enables platforms like Walmart, Gusto, and Uber to embed business insurance seamlessly into their customer journeys.
✅ Insurance’s API Layer – We’re building the Plaid of commercial insurance, providing frictionless access to policies through APIs and modern software.
CoverForce is growing fast, and now is the time to build, scale, and strengthen our customer success organization to support our next phase of growth.
About The Role
We’re looking for a Customer Success Associate to join our growing team. This is an entry-to-early career role, ideal for someone who is excited about building strong customer relationships, solving problems, and driving adoption of innovative technology in a traditional industry.
As a Customer Success Associate, you’ll be one of the first points of contact for our customers, ensuring they have a seamless experience using CoverForce. You’ll help onboard new users, provide day-to-day support, and work closely with our sales, product, and engineering teams to make sure our customers succeed.
This position is based in-person in New York City or Denver.
What You’ll Do
At CoverForce, we're redefining how insurance is bought and sold. Our mission is simple: to make business insurance faster, easier, and fully digital. Thousands of insurance agents and corporate customers rely on our platform to streamline quoting, comparing, and purchasing policies.
We partner with leading insurers like Travelers, Liberty Mutual, and Chubb to reduce underwriting and sales time by 60%, setting a new standard for efficiency in the industry.
Our Solutions Power The Future Of Insurance Distribution
✅ Quote & Bind Platform – Used by Top 100 insurance distributors to generate quotes instantly and eliminate paperwork.
✅ Embedded Commercial Product – Enables platforms like Walmart, Gusto, and Uber to embed business insurance seamlessly into their customer journeys.
✅ Insurance’s API Layer – We’re building the Plaid of commercial insurance, providing frictionless access to policies through APIs and modern software.
CoverForce is growing fast, and now is the time to build, scale, and strengthen our customer success organization to support our next phase of growth.
About The Role
We’re looking for a Customer Success Associate to join our growing team. This is an entry-to-early career role, ideal for someone who is excited about building strong customer relationships, solving problems, and driving adoption of innovative technology in a traditional industry.
As a Customer Success Associate, you’ll be one of the first points of contact for our customers, ensuring they have a seamless experience using CoverForce. You’ll help onboard new users, provide day-to-day support, and work closely with our sales, product, and engineering teams to make sure our customers succeed.
This position is based in-person in New York City or Denver.
What You’ll Do
- Support customer onboarding by guiding new users through setup and training.
- Serve as the first line of support for customer inquiries, troubleshooting issues, and escalating when needed.
- Build relationships with customers to drive adoption, retention, and satisfaction.
- Gather customer feedback and share insights with the product and engineering teams to influence product improvements.
- Create and maintain knowledge base articles, FAQs, and training materials.
- Collaborate cross-functionally with sales and operations to ensure a smooth customer journey.
- 0–2 years of experience in customer success, account management, support, or a client-facing role (internship or work experience welcome).
- Strong communication and problem-solving skills, with the ability to explain complex ideas simply.
- Comfort working in a fast-paced startup environment where priorities may shift.
- A team player with a proactive, can-do attitude and eagerness to learn.
- Experience in insurance is a plus - but not required.
- Join a fast-growing insurtech startup backed by leading investors.
- Be part of a team that is shaping the future of commercial insurance.
- Work on challenging problems with real-world impact.
- Competitive compensation, equity, and benefits package.
- Competitive cash and equity compensation package.
- Full healthcare, dental, and vision benefits for employees and their families.
- Unlimited PTO.
- Monthly in-person meetups (on the company).
- Parental leave for all kinds of parents (including adoption and foster care).
Salary : $60,000 - $70,000
