What are the responsibilities and job description for the Claims Adjuster (Auto) position at Coveragex Llc?
CoverageX is in search of a proficient Claims Adjuster to oversee and handle Automotive Mechanical Breakdown claims within our office setting. The ideal candidate will have excellent customer service abilities and a thorough understanding of vehicle mechanics. Successful Claims Adjusters will have opportunities for career growth, including enhanced compensation and increased responsibilities.
Key Duties and Responsibilities:
- Confirm claim coverage by reviewing contract details, recalls, claims history, cause and extent of failure, service records, and other warranties.
- Authorize appropriate repairs for covered claims in accordance with contract terms and conditions.
- Precisely calculate repair costs in cooperation with repair facilities.
- Apply contract terms, conditions, and coverage to all claims.
- Negotiate labor and parts costs as needed.
- Approve or reject repairs, towing, and rental services based on contract language.
- Document each claim clearly and consistently.
- Monitor call queues and manage time efficiently to ensure availability for customers.
- Promptly address customer issues, concerns, and complaints.
- Use flat-rate online manuals to verify parts and labor.
Additional Information:
- CoverageX is a Drug-Free Workplace and an Equal Opportunity Employer. Qualified applicants will be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.
- Starting pay is $20 - $22 an hour based on experience.
Qualifications and Skills:
High school diploma or equivalent
Knowledge of mechanical systems, including repairs, parts, and labor
Ability to diagnose mechanical issues based on the complaint, cause, and correction provided
Strong communication and interpersonal skills
Proficiency in typing, computer systems, and software applications
Detail-oriented and organized
Ability to work independently and as part of a team
Flexibility and adaptability to changing work environments and customer needs
ASE or Manufacturer certification is a plus, but not required
Physical Demands:
Regularly required to type and look at a computer screen for long periods
Able to work during the hours of 9am to 6pm M-F
Salary : $20 - $22