What are the responsibilities and job description for the Collections Specialist position at Cover Care?
Job Details
Description
Position Summary:
The Collections Specialist is a full-time, in-office position responsible for ensuring the timely recovery of outstanding debts while maintaining positive member relationships. This role supports and guides front-line Collectors, reviews account activity, and manages escalated collection efforts to meet organizational goals.
Key Responsibilities:
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Review Collectors’ performance through monitoring of collection notes, case load follow-up, call reviews, and periodic evaluations.
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Authorize advanced collection actions that exceed the standard limits of front-line Collectors.
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Personally contact members on accounts where previous collection attempts were unsuccessful.
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Recommend charge-offs of unsecured accounts deemed uncollectible in accordance with company policy.
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Uphold the confidentiality and integrity of all member accounts and internal communications.
Qualifications
Skills and Qualifications:
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Strong written and verbal communication skills with the ability to problem-solve and interact effectively with a wide range of individuals.
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Demonstrated mentoring and coaching abilities with a commitment to delivering high-quality service.
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Ability to perform in a fast-paced, evolving environment with a strong desire to assist customers.
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Proficient in interpreting auditory and visual information (e.g., calls, meetings, reports, and computer displays).
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Minimum of 2 years’ experience in collections, credit investigation, credit decision-making, or direct customer service.
Education:
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Associate degree required.
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Four or more years of relevant collections experience may be considered in lieu of degree.
Salary : $25 - $27