What are the responsibilities and job description for the IT Senior Support Specialist position at Coventek Inc?
NOTE:
- Send your resume to recruiting@coventek.com
- Candidates for this position must be local to the Atlanta area
- This position requires one day onsite per week.
Short Description:
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.
Complete Description:
Qualifications:
High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Additional Qualifications:
- Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
- Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
- Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
- This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.
Technical Skills – experience and knowledge which include the following:
- Java or Other programming language
- JavaScript
- Groovy Script
- XML
- SQL
- PL SQL
- Oracle databases