Dynatrace Observability SME

Responsibilities: 

• Lead the transition of Dynatrace monitoring solutions into client environments, conducting thorough analysis of existing monitoring systems.
• Develop and execute transition plans, ensuring a seamless integration of Dynatrace solutions with minimal disruption.  
• Design and implement advanced configurations within the Dynatrace tool to align with client-specific monitoring requirements.
• Troubleshoot and resolve complex technical issues during the transformation phase, providing hands-on expertise.  
• Serve as an L3 escalation point for Dynatrace-related queries ( DQL ), demonstrating an in-depth understanding of the platform's features and functionalities.
• Conduct comprehensive system analysis to optimize performance, including fine-tuning alerting, incident response, and reporting mechanisms. 
• Collaborate with cross-functional teams, including support, operations, and engineering, to ensure a cohesive transition and transformation process.
• Mentor and guide L1/L2 support teams, providing technical insights and facilitating knowledge transfer.  
• Engage with clients to understand their unique monitoring needs and customize Dynatrace solutions accordingly.
• Conduct training sessions for clients, enhancing their understanding and proficiency in utilizing Dynatrace capabilities.  
• Create and maintain comprehensive documentation of Dynatrace transition and transformation processes, facilitating knowledge sharing within the team. 
• Actively participate in identifying areas for improvement in Dynatrace tools and contribute insights for product enhancement.
• Proficient in Dynatrace DQL language

Technical Skills: -

• Proficient in Dynatrace platform, including setup, configuration, and customization.
• Strong understanding of cloud-based monitoring, APM (Application Performance Monitoring), and infrastructure monitoring.
• Experience with scripting languages (e.g., Python, Bash) for automation and integration.
• Knowledge of containerization technologies (Docker, Kubernetes) and microservices architecture.
• Expertise in incident response, log analysis, and performance optimization.

Requirements:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven track record in implementing Dynatrace solutions with a focus on transition and transformation.
• Excellent communication skills and the ability to convey technical concepts effectively.
• Relevant certifications in Dynatrace and other related technologies are high