What are the responsibilities and job description for the OPERATIONS MANAGER position at Covenant?
America’s largest privately owned company dedicated exclusively to aviation security. Our services include passenger, baggage, cargo, and employee screening, external/internal airport patrols, access control, air carrier security services, and more. Covenant Aviation Security, LLC has provided over 35 million hours of aviation security services.
Covenant was founded in 1992 to provide highly trained and motivated protective security forces to government agencies and select commercial customers. Building on Covenant's reputation for first class delivery of high-quality service and cost-effective contract administration, Covenant has enjoyed substantial growth while maintaining an unparalleled commitment to performance.
The Operations Manager is responsible for providing supervisory oversight of security workforce; including assisting in the hiring, badging, administrative duties, and operational oversight of the security operations. This position will report to the Project Manager.
Essential Functions
Covenant was founded in 1992 to provide highly trained and motivated protective security forces to government agencies and select commercial customers. Building on Covenant's reputation for first class delivery of high-quality service and cost-effective contract administration, Covenant has enjoyed substantial growth while maintaining an unparalleled commitment to performance.
The Operations Manager is responsible for providing supervisory oversight of security workforce; including assisting in the hiring, badging, administrative duties, and operational oversight of the security operations. This position will report to the Project Manager.
Essential Functions
- Be a resident expert on the Post Orders and ensure 100% compliance.
- Be knowledgeable of the terms and conditions of the contract.
- Monitor security workforce to meet Post Order requirements and contract terms and conditions.
- Assist Project Manager with various administrative duties to include assigning work; planning and scheduling work; assessing employee performance; making selections and promotions.
- Assist Project Manager in hearing and resolving complaints from employees; taking disciplinary action; identifying training and developmental needs; improving quality and service performance; developing and being accountable for goals and objectives.
- Assist in training security workforce using written procedures and safety rules, in order to increase job knowledge and expertise.
- Escalate any employee issue, or potential issue, to the Project Manager and to corporate Human Resources.
- Maintain employee files both hardcopy and in CAS HRIS: entering information, filing, audits, updating, and reorganization as needed.
- Prepare, update, and oversee successful implementation of security procedures for security workforce.
- Inspect, observe and evaluate security workforce’s daily activities in order to monitor and communicate individuals' quality of work and overall performance as they progress.
- Supervise security workforce performance and take immediate and remedial action to correct deficiencies and discrepancies.
- Assist in monitoring scheduling to ensure appropriate staff on duty and accommodation of leave.
- Other duties as assigned
- Must have a high school diploma or GED.
- Must have at least three (3) years of experience in law enforcement, in the military, or at a security firm as a supervisor or equivalent title.
- Must have a valid State of Florida driver’s license.
- U.S. Citizen, U.S. National, or Lawful Permanent Resident.
- Must have an active Florida Class “D” Security Officer license for a minimum of two years.
- Must have an honorable discharge from the military where applicable.
- Must be able to communicate proficiently (both orally and in writing) in English.
- Must be able to perform all functions of the job with or without reasonable accommodation.
- Must be willing to submit to and pass a drug screen and background check.