Claims Examiner

Investigates, evaluates and resolves trucking claims involving Property Damage, OS&D and Cargo. May have responsibility over minor (<10k) bodily injury claims. Investigates and evaluates liability and damages for the purposes of an optimal claim outcome. Promptly resolves and negotiates fair, cost effective, consistent and expedited settlements.

Responsibilities

• Investigates, evaluates and resolves trucking claims involving Property Damage, OS &D and Cargo.
• ⁠May have some responsibility over minor (<10k) bodily injury claims.
• Serves as primary contact for internal and external communications with claimants, drivers, customers, and other parties to the claim.
• Ensures that the claim file is documented accurately and timely
• Completes investigation and action plan timely and follows up on such as subsequent information is received.
• Completes evaluation and reserving timely and follows up on such as subsequent information is received.
• Follows a proactive resolution mind set and suit avoidance while ensuring optimal claim outcomes while mitigating the need for pre litigation expense, if possible.
• Completes resolution strategy and negotiation strategy to assist in the resolution of the claim.
• Ensures that the resolution is for the optimal claim outcome and is fair, cost effective, consistent and expedited whether it is a settlement, subrogation or a denial.
• Uses a diary system to prompt activity for action planning
• Ensures that claims are paid timely and accurately.
• Follows Claim Best Practices

Knowledge, Skills, and Abilities

• Understanding of the Federal Motor Carrier Safety Regulations a plus.
• Ability and desire to work with limited direction and multi-task in a fast-paced and “team first” environment.
• Ability to work with and in-between multiple levels of internal infrastructure.
• Excellent written and verbal communication skills, including but not limited to, proper business writing techniques and a strong command of the English language with punctuation and grammatical aptitude.
• Practical experience with Windows XP, Microsoft Office Products required (advanced knowledge of Outlook, Excel, and PowerPoint required).
• Basic knowledge of Office 365, Zoom, A/S 400 environment and risk management information systems (RMIS) such as CS Stars preferred.
• Good understanding of insurance and medical terminology preferred.
• Proven research and investigative skills.
• Demonstrated problem-solving and decision-making skills.
• Proven analytical abilities to review and analyze data.
• Must be a self-motivating, results-driven individual, who is comfortable with change.

Education/Experience

• 2-5 years of experience handling property damage, OS&D or Cargo claims preferred
• Bachelor’s Degree preferred

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $49,657.00-$77,924.00
• Pay Grade: 8
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor