Receptionist/Concierge

We Are Inspired to Serve. Join us! Part of a nation-wide family of Continuing Care Retirement Communities, Covenant Living of Bixby is seeking a Full-Time Concierge/Receptionist. This position is responsible for handling a variety of front desk responsibilities from greeting residents, staff, and visitors in person, answering the telephones, scheduling Resident request for maintenance, transportation in and handling questions with daily activities for the building and supporting the Business Office and other department task in a manner that promotes Covenant Living in a positive, professional way. In this role, the Receptionist will: Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately to other department areas. Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, wellness checks when appropriate. Assist visitors and see that they are directed to the appropriate individual, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure. Ensure that reception desk and lobby are kept clean and organized after each shift. Facilitate resident transportation requests and maintain the transportation calendar with updates and communicate to the drivers and necessary staff in a timely manner. Places courtesy calls when necessary. Assist residents in signing up for outside events, programs and activities throughout the month and collect any fees needed or updates and changes for the activity. Is knowledgeable about all office equipment and can assist other staff, monitor equipment and office supplies, toners to reorder. Monitor incoming packages from UPS,Amazon, Walmart and general mail delivery for Residents and campus. Inform IL Rresidents/departments of packages to pick up. Computer skills required for data input for all maintenance requests into Worxhup system, maintain guest & transportation calendars, census reports etc. within programs. Communicate needs and request appropriate leadership or department staff of urgent situations. Maintain necessary forms and complete monthly ancillary charge sheets in accordance with procedure. Submit Invoices into system as needed. Support other departments in clerical duties as assigned by the HR/Business Office Manager. Maintain employee Lunch ticket and cash. Assist with collecting monthly rent checks and statement following the process in place. The ideal candidate will have: High school education or equivalent. Assisted Living & Residential healthcare knowledge and Concierge customer Service is helpful. Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. Pleasant personality and telephone voice. Ability to remain calm in an emergency situation. Complete confidentiality with resident general information. Knowledge of computers including Microsoft Office Suite. Interest in and desire to work with older adults. Compensation Pay Range: $12.83 - $15.40 per hour Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $12.83 - $15.40 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity. For full time employees, we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Paid Time Off (PTO) & six paid holidays 403(b) with a 3% employer match Fitness center use at most facilities. Various voluntary benefits: Life, AD&D Tuition assistance and scholarships Employee assistance program Legal services, home/auto insurance, discount purchasing program Pet Insurance For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org. Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances. We believe we are a great place to work. Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization. From the establishment of our first community – Covenant Home of Chicago in 1886 – to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults. We believe we are inspired to serve. We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents. Safety I learn & follow safety policies & procedures. I immediately report unsafe conditions for staff, residents, & guests and fix when possible. I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed. Courtesy I smile & acknowledge everyone that I encounter. I carry myself in a manner that projects positivity, approachability, & respectfulness. I address the concerns of others by actively listening & seeking solutions. Responsiveness I take initiative to respond to the needs of others in a timely manner to achieve resolution. I anticipate the needs of others and respond in a timely manner. I communicate to others who need to join me in responding to the needs of others. I return phone calls within 24 hours. I identify action steps and communicate them to all vested parties. Image I ensure our environment is professional, welcoming, & clean. I follow CL policies, procedures, & all regulations. We believe in making a difference in other’s lives. We have approximately 3,200 employees serving more than 5,000 residents in our nationwide family of continuing care retirement communities and home health. Construction and development continues on several of our 14 campuses, ensuring ever more exciting opportunities for employees to serve residents.

Salary : $13 - $15