Overnight Case Manager

Job Title: Overnight Case Manager

Job Type: Direct Care Staff

Position Reports to: Overnight Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:

 Responsible for the overall supervision and safety of youth on the overnight shift. Remain awake and alert during residents sleeping hours, making regular direct observations of the sleeping areas as well as the rest of the unit. Supervise youth, maintain order, and exercise appropriate judgment at all times (i.e. at breakfast, on the residential floors, in common areas, and during escorts).

Assist youth in emergencies as directed by supervisor. Defuse physical and verbal confrontation with youth, using appropriate verbal behavioral de-escalation techniques.

Provide case management services including, but not limited to: Intake, assessment, and discharge planning. Answer 24-hour telephone lines and properly provide crisis counseling, information/referrals. Provide support, encouragement, and accountability to youth in their daily activities to fulfill their individualized treatment plan objectives. Ensure that case management services are in a culturally competent manner according to CHF Mission, Principles, and Core Values.

Communicate pertinent information with staff and youth throughout each shift. Assist the residential team with reviewing case notes and shifting daily activities that will help prepare youth to build upon their plan achievements. Communicate respect, mutual support, honesty, and caring to all youth and staff. Take an active part in shift transition and provide vital information about youth and referrals.

Complete all documentation neatly and accurately (i.e. bed checks, morning report, case notes, incident reports, data entry, and abuse reports). Keep record of all medication, ensuring residents self-administer all medications in the proper amount at the appropriate times. Ensure that documentation is completed in a timely manner and meets the standards established by state license requirements, funding sources, and agency policies, including filing and tracking data for grant objectives.

Responsible for waking the residents in the morning and ensuring that the established morning routine is followed. Maintain a clean and safe environment. Assist and supervise youth in general cleanliness of all residential living and common areas. Ensure that work areas are clean and organized before, during, and at the end of the overnight shift. Report all maintenance concerns to the Operations Department.

Attend agency meetings and assigned trainings (minimum of 40 hours per year) in order to meet agency standards and to remain in compliance with licensing standards.

Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc.

Must be able to occasionally exert up to 15-20 pounds of force to lift or carry. Must frequently move about both indoors and outdoors.

Serve in the capacity as Residential Administrator on Duty (RAOD) as needed.

JOB REQUIREMENTS:

EDUCATION: Bachelor's Degree in human services, psychology, counseling, criminal justice, or social work required.

EXPERIENCE: Minimum of two years of work history and two years of experience working with at risk youth preferred.

SCHEDULE: 10:30p-8:30a Saturday, Sunday, Monday and Tuesday.

SKILLS: Must be a self-starter and team player with the ability to work well with others. Must have demonstrated ability to maintain order and exercise appropriate

judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Knowledge of adolescent development and ability to

build positive rapport with young people. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written

and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.

TRANSPORTATION: Must have a valid FL driver’s license and good driving record. May need to transport clients/staff if required using agency transportation.

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of

this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be

able to lift up to 20 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

SUPERVISORY DUTIES: This position does not perform supervisory duties but may be eligible to be trained as a shift supervisor/Residential Administrator on Duty (RAOD) after

completion of probationary period.

EQUIPMENT USED: Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.