What are the responsibilities and job description for the FOOD SERVICE HOSPITALITY AMBASSADOR (COOPER CAMPUS) position at Covenant HealthCare?
Overview
The Food Service Worker II prepares, cooks, and serves food while maintaining high standards of customer service. This role provides food preparation and cooking; patient orders and patient tray review; delivery service; cashiering; while ensuring compliance with all state and county health and safety regulations.
The Food Service Worker II demonstrates excellent customer service in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation.
Responsibilities
Essential Responsibilities:
EDUCATION/EXPERIENCE
The Food Service Worker II prepares, cooks, and serves food while maintaining high standards of customer service. This role provides food preparation and cooking; patient orders and patient tray review; delivery service; cashiering; while ensuring compliance with all state and county health and safety regulations.
The Food Service Worker II demonstrates excellent customer service in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation.
Responsibilities
Essential Responsibilities:
- Greet and communicate professionally with customers, peers, and leaders, ensuring the best representation of Covenant HealthCare and the Nutrition Services department.
- Ensure timely and accurate food service and delivery while observing all food handling, safety, and sanitation guidelines.
- Prepare, grill, and cook food according to recipes, instructions, and nutritional guidelines.
- Resolve customer complaints promptly.
- Assist with food stocking, inventory management, and replenishing supplies.
- Maintain cleanliness of floors, equipment, and work surfaces.
- Operate the POS system for payment transactions, ensuring correct change and receipts. Balance cash drawer at the end of each shift.
- Verify meal pass authenticity and prevent counterfeit paper money.
- Effectively use communication tools (headsets, phones, POS systems) for efficient operations.
- Process food orders, nourishments, tray tickets, and other related food supply requests as required.
- Adhere to dietary safety protocols and ensure food compliance with various patient diets.
- Follow hand hygiene guidelines before entering patient rooms.
- Assist with quality audits to ensure compliance with dietary guidelines.
- Support patients with meal service, including explaining room service, special diets, ordering, and meal selection.
- Collaborate with dietitians to clarify patient food choices.
- Communicate tray ticket changes and assist with meal tray delivery to patient units.
- Coordinate with department staff, patient service unit teams, patients, and guests to meet patient needs.
- Assist with tray line operations and meal flow.
- Participate in nutrition and dietary training sessions.
- Assist with Food Service Worker I duties and catering tasks as needed.
- Other Duties as assigned.
- Must be available and dependable for flexible scheduling of work hours, weekends and holidays.
EDUCATION/EXPERIENCE
- High School diploma or equivalent required� �Minimum of one (1) year of work experience in food preparation, cooking, serving, or cashiering/cash handling required.
- ServSafe certification (or completion within 6 months of hire/transfer) required.
- Pass Covenant dietary/nutrition competency test within 6 months of hire/transfer required (if performing Hospitality Ambassador duties).
- Previous work experience following recipes and dietary/nutritional guidelines preferred.
- Ability to work in a team environment as well as independently.
- Ability to use or operate kitchen equipment including dish machine, ovens, tray line, etc..
- Ability to meet time deadlines to complete job tasks.
- Ability to accept and adapt to change.
- Written and verbal communication skills.
- Ability to interact with and build rapport with a diverse range of patients, guests and employees.
- Customer service skills.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Constant standing, walking, twisting, reaching, handling, fingering, talking, hearing, and smelling.
- Constant near, midrange and far vision, depth perception and field of vision.
- Constant lifting 0-10 lbs.
- Frequent lifting, carrying, pulling, pushing, climbing, and balancing.
- Occasional sitting, stooping, kneeling, crouching, and squatting.
- Occasional lifting 11-100 lbs.