Site Supervisor

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Site Supervisor.

General Description

The Site Supervisor is a key member of the operations team, responsible for directing, supervising, and coordinating administrative staff and activities at an assigned clinic location at Covenant Community Care. Under the direction of the Director of Health Center Operations, the Site Supervisor will work closely with the clinical team, including Medical, Dental and Behavioral Health providers and support staff, as well as Clinic and Revenue Cycle Managers to ensure that administrative, financial, facilities and quality goals are met.

Specific Duties

• Supervise and coordinate the activities of Medical, Dental and Behavioral Health support staff, ensuring efficient, effective and integrated service delivery.
• Oversee daily operations of health center location, including patient flow, scheduling, and resource allocation.
• Work with Registration Managers to ensure that Medical and Dental Reception staff are properly registering & scheduling patients, including complete and accurate demographic and insurance information.
• Work with Registration Managers to ensure that Medical and Dental Reception staff are making appropriate efforts to collect time of service payments.
• Under direction from Director of Health Center Operations and Clinical Performance Manager, supervise administrative operations at the site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence.
• In partnership with Clinical Performance Managers & Registration Managers, monitor and evaluate performance of Medical & Dental Assistants, Medical & Dental Receptionists and other direct reports, providing feedback, training, and development opportunities to promote professional growth.
• Address and resolve any issues or concerns related to patient care, staff performance, or operational processes.
• Address and resolve patient complaints and concerns.
• Work closely with clinical and leadership, nurse and behavioral health manager(s), medical director, medical providers and other clinical staff in a collaborative approach to excel in service, process, staff coverage, and clinical care outcomes.
• Conduct site staff meetings and participate in provider, practice improvement and other meetings as needed.
• Participates in monthly operations meetings and other meetings as assigned.
• Assist with addressing any specific complaints from insurance companies. Coordination of site visits with insurance companies and other organizations with assistance to clinical & operations leadership implementing the recommendations of the visits.
• In partnership with Clinical & Billing leadership, facilitate training and additional re-training as needed to ensure new and existing staff are executing tasks properly and providing exceptional customer service and quality patient care.
• Meets regularly with clinical and administrative leadership to discuss how to improve or maintain good patient flow, patient satisfaction, adequate clinic staffing and any concerns or suggestions for improvements.
• Ensure all appropriate documentation/paperwork is properly submitted to the Human Resources Department or administrative team.
• Make necessary plans for phones, signs, door closures and necessary notifications for closures and meetings.
• Hire and directly supervise staff in accordance with personnel policies and procedures including orientation, training, disciplining staff, timekeeping, and recommending terminations if needed.
• Work with external (other organizations) and internal (other Covenant sites]) stakeholders effectively.
• Plan, participate and lead Emergency Preparedness and Response for the sire.
• Responsible for ordering non-medical supplies for all departments.
• Receipt and distribution of outside communication from agencies and organizations.
• Point person for building access, security concerns, emergency response, and communication liaison with the landlord.
• Other duties as assigned.
• Willingness to uphold the Mission of Covenant Community Care - To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable, and quality health care to those who need it most.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum

• Bachelor’s Degree or equivalent work experience required
• 3 years related experience with at least 2 years in a medical/dental office, management/supervisory capacity.
• Excellent verbal and written communication skills.
• The ability to interact positively with peers, executives, patient families and other vendors.
• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e., Microsoft Office Suite, patient record systems, EMR systems, etc.).
  
  

Preferred

• Bachelor’s degree in business, Health Administration or related field
• Excellent math skills to oversee the sliding fee application process
• Federally Qualified Health Care (FQHC) experience
• Bi-lingual Spanish Speaking
  
  

Knowledge, Skills, Abilities

• Communicate with others in a clear, understandable, and professional manner on the phone and in person, and the demonstrated use of good written and verbal communication skills.
• Ability to positively interact and communicate with peers, executives, patient families and other vendors.
• Excellent written and verbal communication skills.
• Excellent math skills to oversee the sliding fee application process.
• The ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance.
• Exhibit sound judgment in decision-making.
• Ability to learn and apply new information, knowledge, and experiences in a timely manner. Ability to be flexible and adaptable to change.
• Ability to work on multiple tasks and projects and ability to prioritize.
• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.
  
  

Tools Used In This Position

Computerized phone system, computers, fax machines, scanners and other equipment.

Technology Used In This Positon

EMR system(s), Microsoft Office, internet browser software, Microsoft 365, and other related software.

Physical Demands

• While performing the duties of this Job, the employee is often required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to walk; reach with hands and arms; stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision. Employee must be able to work in a stressful environment. This would require the ability to lift files, open filing cabinets and bend.
  
  

Employee Risk Levels

OSHA Category I – Involves exposure to blood, body fluids, or tissues.

Job Type: Full-time 40 hours/week

At Covenant We Offer Our Employees

• Comprehensive Benefit program
• Vacation, Sick, and Personal time (VSP)
• Paid holidays
• 401K
• Life insurance, long term and short-term disability
  
  

Candidates must successfully complete a criminal background check and TB test as part of the hiring process.