What are the responsibilities and job description for the Family Care Team position at Covenant Care Pediatrics?
Family Care Team CareersDr. Patrick Pulliam2025-10-23T13:24:47-04:00
Family Care Team
You’re not just scheduling appointments and answering phones—you’re creating the first impression that sets the tone for a family’s entire experience. You’re the calm voice on a worried parent’s stressful day.
At our purpose-driven, faith-based pediatric practice, we are dedicated to inspiring health, hope, and well-being in children, families, and communities. Our mission is to help families thrive, and we are just as committed to helping our team members thrive. As a member of our Family Care Team (also known as front office), you will play a vital role in bringing this mission to life.
The Role: Family Care Team
As a member of our Family Care Team, you are the face of our practice and our patients’ first point of contact. Your mission is to ensure that families have everything they need to access care easily, feel supported, and leave our office with a sense of relief and joy.
Key Responsibilities
We hire for culture fit first, and skills second. Here’s what we value in our Family Care Team members:
We are a values-driven practice, rooted in faith and guided by our core principles of excellence, caring, service, teamwork, stewardship, and integrity. These values are our DNA, shaping how we care for our patients, families, and team members. We view every team member as a caregiver, integral to the health and well-being of our patients and their families.
We Believe In
Joining our team means joining a family that cares about you personally and professionally. We provide:
At our practice, every role is a calling, not just a career. As a member of the Family Care Team, you’ll use your gifts and strengths to contribute to a greater purpose. Together, we can do more, be more, and bring hope and health to children and families.
Are you ready to add your voice to ours and be part of something meaningful? We’d love to hear your story.
Apply now and join our mission to help families thrive!
Family Care Team
You’re not just scheduling appointments and answering phones—you’re creating the first impression that sets the tone for a family’s entire experience. You’re the calm voice on a worried parent’s stressful day.
At our purpose-driven, faith-based pediatric practice, we are dedicated to inspiring health, hope, and well-being in children, families, and communities. Our mission is to help families thrive, and we are just as committed to helping our team members thrive. As a member of our Family Care Team (also known as front office), you will play a vital role in bringing this mission to life.
The Role: Family Care Team
As a member of our Family Care Team, you are the face of our practice and our patients’ first point of contact. Your mission is to ensure that families have everything they need to access care easily, feel supported, and leave our office with a sense of relief and joy.
Key Responsibilities
- Patient Engagement: Greet patients in person, by phone, email, or text with warmth and positivity. Create a welcoming atmosphere that puts families at ease.
- Appointment Management: Schedule appointments, manage follow-ups, and ensure timely access to care.
- Communication: Serve as a liaison between families and our office, providing clear, compassionate, and proactive communication.
- Administrative Excellence: Register new patients, update records for existing patients, verify insurance eligibility, and process payments accurately.
- Practice Representation: Be an ambassador of our practice, embodying our values and ensuring every family interaction is exceptional.
- Problem-Solving: Turn challenges into opportunities, offering solutions to families with care and empathy.
We hire for culture fit first, and skills second. Here’s what we value in our Family Care Team members:
- Cheerful and Caring Attitude: You’re relatable, approachable, and genuinely enjoy helping others.
- Organizational Skills: You excel in managing details and multitasking in a fast-paced environment.
- Strong Communication: You’re a great listener and communicator, turning negatives into positives.
- Team-Oriented: You thrive in a collaborative environment and contribute to a supportive workplace.
- Growth Mindset: You’re open to learning, see mistakes as opportunities, and actively seek ways to improve.
- Professionalism and Integrity: You consistently act in alignment with our core values.
We are a values-driven practice, rooted in faith and guided by our core principles of excellence, caring, service, teamwork, stewardship, and integrity. These values are our DNA, shaping how we care for our patients, families, and team members. We view every team member as a caregiver, integral to the health and well-being of our patients and their families.
We Believe In
- Serving Others: Using our gifts to make a meaningful difference (1 Peter 4:10).
- Continuous Growth: Supporting personal and professional development with a growth mindset.
- Teamwork and Community: Fostering a supportive, collaborative environment where everyone’s voice is valued.
- Providing Exceptional Care: Ensuring that every interaction reflects warmth, compassion, and professionalism.
- Joy and Fun: Creating a workplace that is rewarding and enjoyable for our team and patients.
Joining our team means joining a family that cares about you personally and professionally. We provide:
- Competitive Compensation and Benefits: Including health, dental, and vision insurance, and paid holidays.
- Growth and Development: Continual training, leadership development, and career advancement opportunities.
- A Purpose-Driven Workplace: Be part of a team that brings health, hope, and joy to others.
- Community Involvement: Opportunities to participate in service projects that make a difference.
- Supportive Environment: Tools, resources, and encouragement to help you succeed and thrive.
- Meaningful Work: Join a mission where your work truly matters and makes a difference every day.
At our practice, every role is a calling, not just a career. As a member of the Family Care Team, you’ll use your gifts and strengths to contribute to a greater purpose. Together, we can do more, be more, and bring hope and health to children and families.
Are you ready to add your voice to ours and be part of something meaningful? We’d love to hear your story.
Apply now and join our mission to help families thrive!