What are the responsibilities and job description for the Veterinary Receptionist - Cincinnati, OH position at Covedale Pet Hospital?
Who we are
Join our professional Veterinary team! We are a fast-paced, full-service Veterinary Hospital specializing in companion animal medicine.
Qualifications
- Experience: Customer Service, 3 year REQUIRED, Veterinary receptionist, 1 year (Preferred)
- Job distance: Cincinnati, OH 45238, Between 5 and 10 miles (Preferred)
Roles & Responsibilities:
- We are looking for well-qualified applicants who can answer multi-line phones, schedule appointments, perform filing, greeting/receiving clients, and processing invoices at the end of appointments
- Our office staff is considered our front line in client communication
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Communication method(s) used:
- Phone
- In-person
Qualifications & Skills:
- Applicants must be well-spoken and quick on their feet
- Ability to multitask and maintain composure in a very busy environment
Work Schedule/Hours:
- Weekdays 11 am or noon to close (9 pm), Occasional AM shift
- Saturdays 7:30 am to 3 pm
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- 529 Savings Plan
- Referral bonus program
Wellness Benefits:
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Employee Assistance Program
- Employee discount program
If you think this position is what you are looking for, and you have a passion for pets. Apply now so we can meet you!
Diversity, equity, and inclusion are core values at Covedale Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriched our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.