What are the responsibilities and job description for the Billing and Collections Associate position at CoveCare Center (Formerly known as Putnam Family and Community Services, Inc.)?
Company Overview
CoveCare Center is a dedicated not-for-profit organization committed to providing comprehensive behavioral health services, including mental health, social/emotional support, and substance use disorder treatment. Our mission is to make these vital services accessible and affordable, fostering recovery, healing, and growth for individuals across our community.
We are seeking a motivated and detail-oriented Billing and Collections Associate to join our finance team. In this role, you will play a crucial part in maintaining accurate financial records, supporting our accounting operations, and ensuring compliance with accounting standards. Your expertise will help us uphold transparency and accountability as we serve our community’s needs.
Duties
- Essential Duties and Competencies: Interact with staff, clients, payors, and agencies to answer questions, obtain information, and resolve issues.
- Obtain and enter authorizations, and work all EOBSs, denials, and rejected claims for assigned insurance carriers.
- Resolve discrepancies in billing records. Participate in the refund process. Identify complex problems and review related information to develop and evaluate options to implement solutions.
- Run and review aging reports weekly. Prepare denial reports to include denial reasons corrective actions and follow-up. Review and collect unpaid claims to obtain maximum reimbursement.
- Record and document all information obtained during follow-up related to claims and payments.
- Monitor assigned insurance carriers for any updates and changes.
- Credential new staff members with Medicare as requested.
- Retrieve client phone calls regarding account payments or any discrepancies. Apply all self-pay payments and update flags accordingly.
- Undertake related duties as assigned.
Minimum Qualifications:
Education: BA/BS preferred Experience: At least three years of billing or claims processing experience required.
Others:
a. Must have working knowledge of benefits and eligibility.
b. Must have excellent verbal written and problem-solving skills.
c. Must be able to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
1. The employee must be able to sit and remain in a stationary position for durations of time
2. The person in this position needs to constantly operate a computer and other office productivity machinery
3. The person in this position occasionally ascends/descends a ladder
4. The employee must have the ability to communicate information and ideas so others will understand
5. The employee must be able to exchange accurate information in these situations
6. The employee must have the ability to observe details at close range within a few feet of the observer
The employee must be able to lift/or move up to 5 lb. and occasionally lift/or move up to 10 lb
Join us in making a difference! We value energetic professionals who are eager to contribute their accounting expertise to support our mission of providing essential behavioral health services. Your skills will help ensure our financial integrity while supporting the growth of our organization.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- Billing or claim processing: 3 years (Required)
Work Location: In person
Salary : $23 - $26