Senior Roving Maintenance Technician

Senior Roving Engineer

Position Purpose:

The Senior Roving Technician role at Cove Property Management is responsible for supporting the day-to day operations of all onsite teams. This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the properties meet Cove’s standards for overall functionality, cleanliness, appearance, and safety. The goal of this position is to add value to the operations at each location by providing hands on assistance and resolutions for operational challenges. The Senior Roving Technician position is a traveling position and will not be assigned to one specific community. They will help at multiple Cove Property Management communities which requires a high degree of flexibility with scheduling and traveling to/from various locations.

Reports To:

Director of Operations or Project Manager

Key Responsibilities:

Portfolio and Operational Management:

• Checks in both daily and weekly with onsite Property Managers and Service Managers to obtain property statuses and specific needs, which are to be prioritized and immediately addressed.

• Utilizes the Weekly Senior Roving Technician Log and submits the completed and detailed form to the Director of Operations by 10AM every Monday morning.

• Troubleshoot, diagnose, and correct failures including but not limited to HVAC, electrical, plumbing, appliance, carpentry, drywall, flooring, general service, unit turnover, and exterior structure.

• Completes assigned requests for service on the property by diagnosing the source or cause of the problem, then completes repairs in accordance with established policies, procedures, safety standards and code requirements.

• Perform necessary repairs and preventative maintenance on vacant units as they become available.

• Has access to and obtains materials, supplies, equipment, tools, and other items from the property’s service department by tracking used inventory, returning unused items to the maintenance shops.

• Completes service requests via the property service technology application immediately and in an accurate manner so submitted service requests can be properly documented and tracked.

• Aids the beauty of the communities pertaining to the grounds, common areas and amenities by collecting trash or debris, pressure washing breezeways and pool areas, performs general cleaning and painting curbs and signage as needed.

• Works with Service Managers and service team members regarding system failures or needed replacements to ensure minimal contractor usage.

• Created 012023 Supports expense control and cost cutting programs by completing repairs vs. replacing parts when possible.

• Acts as role model for Service Technicians by following all company procedures and must maintain a professional appearance including adherence to dress code as required.

• Assists with inspections for work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications required.

• Periodically share on-call duty with Service Supervisors and service team members and is readily available to report to a property in proper uniform.

• Provides mentorship to members of the service teams and demonstrates the ability to support and contribute to the community teams.

• Assists with community pool readiness, openings, and closings. Is available prior to and during inclement weather events and participates in pre-treatment and/or snow removal where and when assistance is needed.

• Maintain an excellent customer service relationship with all team members, residents, contractors, vendors, and the corporate team.

• Responds to major property emergencies as needed.

• Complies with Cove’s policies by attending and participating in required training in person and/or online training classes/courses.

• All other tasks, duties or projects assigned.

Job Requirements:

Experience:

• Three years’ experience in a multifamily setting

Education:

• High School Diploma and/or GED required

Skills:

• P Ability to demonstrate required HVAC, Plumbing, Electrical, Appliance Repair, Carpentry, Drywall,

• Floor Repair, General Service, Apartment Turnover, Exterior Structure, Landscaping, or Pool

• Operation skills.

• Willingness to work evenings or weekends if needed and be on-call for after hour emergencies.

• Knowledge of OSHA safety rules and regulation.

• Ability to display excellent time management and prioritization skills.

• Exceptional ability to effectively communicate and follow up in writing and in responding to emails

Other:

• Excellent verbal communication skills with Property Managers, Service Managers, and direct supervisor.

• Superior customer service skills with ability to respond with diplomacy, tact and patience.

• Requires a reliable vehicle, valid driver’s license, and the ability to travel to/from and between properties.