What are the responsibilities and job description for the Courtesy Patrol position at Cove Communities?
This position will be at our Holiday RV community. The Courtesy Patrol maintains a safe and secure environment for guests and employees by establishing and enforcing Cove Communities policies and procedures.
Reports to: Community Manager
Primary Duties & Responsibilities
- Assist the Community Manager with necessary support in order to keep Holiday RV a safe property for both guests and employees
- Maintain a thorough knowledge of the property, units, activities, entertainment and amenities
- Know the department managers and department functions and how they relate to each other
- Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professional
-Specifically, when interacting with guest both on and off the property
-A working knowledge of registered and non-registered guests
-A continued knowledge of all Cove Communities staff and guest policies and how to enforce them.
- Maintain a friendly and calm presence on property at all times
- Familiar relationship with residents and guests
- Supports and follows all Cove Communities policy at all times
- All other duties as assigned
Required Skills/Abilities
- A passion for teamwork
- Analytical & creative approach to problem solving
- Excellent communication skills and ability to build effective long-term relationships with both guests and employees
- Excellent organizational skills with a high level of accuracy
Education and Experience
- Minimum high school diploma or equivalent
Physical Requirements
- Must be able to withstand long periods of time walking and/or standing
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
- Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
- Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
- Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
- Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
- Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
About Cove Communities
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.