What are the responsibilities and job description for the Marine Service Manager position at Cove 2 Coast Marine?
Cove 2 Coast Marine is seeking an experienced, results-driven Marine Service Manager to lead our service department and continue building a culture of accountability, efficiency, and exceptional customer service.
This is an excellent opportunity for a motivated leader who understands dealership operations, enjoys developing technicians and service advisors, and thrives in a fast-paced, performance-based environment.
Responsibilities
- Lead and manage all daily service department operations.
- Drive technician productivity, efficiency, and profitability.
- Monitor and improve labor gross profit and department KPIs.
- Schedule and prioritize customer, warranty, and internal work.
- Recruit, train, coach, and develop technicians and service personnel.
- Ensure repairs meet manufacturer standards and dealership quality expectations.
- Work closely with Parts and Sales departments to maximize customer satisfaction.
- Maintain outstanding CSI (Customer Satisfaction Index) scores.
- Manage warranty administration and manufacturer compliance.
- Ensure accurate repair orders, technician documentation, and billing.
- Create a culture focused on teamwork, accountability, and continuous improvement.
Qualifications
- 5 years of marine dealership, powersports, or service management experience preferred.
- Strong leadership and team-building skills.
- Experience managing flat-rate technicians and improving efficiency.
- Excellent communication and organizational abilities.
- Knowledge of Yamaha, Suzuki, Mercury, Honda, or Volvo Penta products is a plus.
- Ability to analyze reports and make data-driven decisions.
- Computer proficiency with dealership management software.
What We're Looking For
We're looking for someone who:
- Leads by example.
- Holds themselves and their team accountable.
- Is passionate about customer satisfaction.
- Understands that efficiency and quality go hand in hand.
- Wants to build one of the top-performing marine service departments in the Southeast.
Benefits
- Competitive salary plus performance bonus
- Health insurance assistance
- Paid vacation and holidays
- Ongoing factory training
- Career advancement opportunities
- Employee discounts
- Supportive leadership team
If you're ready to lead a growing service department and make a real impact, we'd love to hear from you.
Apply today and help us raise the standard in marine service.
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $75,000