What are the responsibilities and job description for the Assistant General Manager( Nights & Weekends) Experience in hotel leadership a MUST position at Courtyard Wilmington/Wrightsville Beach?
Overview
We are seeking a dynamic and experienced Assistant General Manager (Nights & Weekends) to join our vibrant hotel leadership team. This pivotal role requires a proven track record in hotel management, with a strong emphasis on overseeing nightly and weekend operations to ensure exceptional guest experiences. The ideal candidate will possess extensive hospitality leadership experience, demonstrate excellent team management skills, and thrive in a fast-paced environment. Your leadership will drive operational excellence, uphold hotel standards, and foster a welcoming atmosphere for all guests and staff. This role offers an exciting opportunity to influence the guest journey while managing the day-to-day functions of our property during critical operational hours.
Duties
- Oversee all nightly and weekend hotel operations, ensuring seamless service delivery across departments such as front desk, housekeeping, food & beverage, and maintenance.
- Supervise and motivate hospitality teams, promoting a positive work environment focused on guest satisfaction and operational efficiency.
- Manage hospitality operations budgets, including revenue management strategies, cost controls, and financial reporting to optimize profitability.
- Oversee guest relations by resolving issues promptly, maintaining high standards of customer service, and ensuring guest service standards are consistently met or exceeded.
- Conduct night audits using property management systems (PMS) to ensure accurate financial transactions and reporting; oversee the reconciliation of daily accounts.
- Implement and monitor hotel guest service standards, ensuring all team members deliver exceptional experiences aligned with brand expectations.
- Collaborate with human resources to support staffing needs, conduct performance reviews, and foster team development through training initiatives.
- Utilize hospitality reservation systems effectively to maximize occupancy rates and revenue opportunities during night and weekend shifts.
- Maintain compliance with safety protocols, property policies, and legal regulations while managing emergency responses when necessary.
Skills
- Proven experience in overseeing daily hotel operations with a focus on night and weekend shifts; previous supervisory experience in hospitality management is essential.
- Strong leadership skills with the ability to manage diverse teams effectively in high-pressure situations.
- Excellent managerial communication skills to coordinate between departments, staff, guests, and external vendors seamlessly.
- Proficiency in hospitality management software such as property management systems (PMS), revenue management tools, and hospitality reservation systems.
- Bilingual or multilingual abilities are highly desirable to enhance guest interactions across diverse populations.
- Deep understanding of hotel guest service standards, front desk operations, multi-line phone systems, phone etiquette, and night audit procedures.
- Knowledge of financial management including budgeting, managing hospitality operations budgets, and financial operations analysis.
- Exceptional customer service skills with a proactive approach to resolving guest issues promptly and professionally.
- Familiarity with human resources practices related to team management, staffing schedules, training programs, and employee relations.
Join us as an Assistant General Manager (Nights & Weekends) — where your leadership will shape unforgettable guest experiences while advancing your career in the vibrant world of hospitality!
Pay: $58,000.00 - $63,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $58,000 - $63,000