What are the responsibilities and job description for the Courtyard Pocatello - Front Desk Associate position at Courtyard Pocatello?
Courtyard Pocatello is currently hiring for a front desk associate; available shift is from 3pm to 11pm and includes weekends.
About us
Courtyard Pocatello a newer hotel featuring 98 guest rooms, a bar and restaurant, pool and fitness center. We are a fast-paced, engaging, professional business and our goal is to promote a safe, and reliable work environment for all team members.
Our work environment includes:
- On-the-job training
- Company perks
- Safe work environment
We are looking for an upbeat, dependable and open-minded team members to join our team. The right candidates will be committed to acting in a friendly, outgoing manner toward both co-workers and customers.
Responsible for the handling of all guest interactions, including check-ins, check-outs, reservations, and guest requests to ensure our guests have an outstanding stay. This means we need team members who demonstrate the following:
- Acknowledge guests in a friendly way.
- Be helpful by being familiar with all the services in the hotel and the local area to best assist our guests.
- Be efficient by taking ownership of your assigned duties and tasks by multitasking when needed and preparing in advance for guests.
- Ensure all financial transactions are verified and balanced beginning and of shift
- Confirm credit card and payment methods and validity at check-in/out.
- Create guest satisfaction by providing fast, friendly and genuine hospitality.
- Complete shift checklists and assigned tasks
- Review and update communication logs and work emails.
- Respond to all emergency situations in accordance with established policies and procedures.
- Responsible for maintaining hotel key security system.
Physical Requirements Include:
- Walking and standing throughout the entire shift.
- Reaching, bending, carrying, and stooping.
- Lifting up to 50 pounds.
- Continuous use of keyboard and telephone, simultaneously.
All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $12 - $13