What are the responsibilities and job description for the Front Desk Agent position at Courtyard Gulfport Beachfront?
Description:
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to Guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Keep record of room availability and rate.
Compute bill, collect payment, and make changes for guest.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit valuables in hotel safe deposit box.
Store luggage and other items for guests awaiting check in as needed.
Ability to accurately use various office software.
Familiarity with Fosse a plus.
Ability to accurately communicate with guests.
Ability to assist with various office tasks as required.
Ability to follow all StepStone and hotel policies and procedures.
Requirements:
Minimum lifting of 20 pounds.
Pushing, bending, stooping, standing, upward reaching, manual dexterity.
Hearing writing, typing.
Other duties may be assigned.
Ability to work multiple shift schedules.
Must have good mathematical and computer skills.
Must be a team player.
Must have comprehensive knowledge of hotel functions and departments.
High school education required. Relevant training and experience and additional education preferred.
Must have reliable transportation.
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to Guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Keep record of room availability and rate.
Compute bill, collect payment, and make changes for guest.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit valuables in hotel safe deposit box.
Store luggage and other items for guests awaiting check in as needed.
Ability to accurately use various office software.
Familiarity with Fosse a plus.
Ability to accurately communicate with guests.
Ability to assist with various office tasks as required.
Ability to follow all StepStone and hotel policies and procedures.
Requirements:
Minimum lifting of 20 pounds.
Pushing, bending, stooping, standing, upward reaching, manual dexterity.
Hearing writing, typing.
Other duties may be assigned.
Ability to work multiple shift schedules.
Must have good mathematical and computer skills.
Must be a team player.
Must have comprehensive knowledge of hotel functions and departments.
High school education required. Relevant training and experience and additional education preferred.
Must have reliable transportation.